| ServiceNow ITOM Operations Lead at Mclean, Virginia, USA |
| Email: [email protected] |
| Hi, Hope you are doing great! Please check the below requirement and send me your updated Resume ServiceNow ITOM Operations Lead Visa : No H1B & CPT Location : McLean, VA MOI: SKype Must Have : project manager or operations lead experience within ServiceNow and ITOM is must Examples could be to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, event management and ITOM implementations, continuous service improvement, dashboard and metrics reporting via ServiceNow performance analytics. Job Description: 10 years of ServiceNow experience is required. Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance. Managing several key/strategic projects at any given point in time preferably for ITSM, ITOM etc. Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction. Handling commercial acumen i.e., Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI at Program Level with alignment and understanding of contracts. Maintaining strong business communication, presentation and conflict management Maintaining and delivering quality metrics, burn down charts, progress and status reporting at Portfolio Level Managing relationships & status reporting within the organization, with clients & applicable third parties Managing internal and external dependencies for the projects/ program Create and track a plan to deliver the program goals, including the technical implementation plan Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables Build positive relationships with supplier partners & external stakeholders to deliver software, co-ordinate rollouts or installations, or professional services Scope (requirements)/ backlog management, quality management and risks and issues management Driving continuous improvement, defect prevention/ change journeys as part of a delivery engagement Create & manage end-to-end program plans Experience in managing large teams and comfortable working in a matrix organization. Manage overall program schedules, budget, resources etc. Accountable for end-to-end delivery of overall program Accountable & lead to deliver agreed solutions with agreed quality Manage overall program risk tracking process Monitor and manage overall program scope Foster partnership with customers/stakeholders/sponsors Piyush Varshney Sr Technical Recruiter |Vyze Inc. Phone : +1 703 982 7189 E : [email protected] Hangout : Piyush.vyze36 linkedin.com/in/piyush-v- -0852a4218 Disclaimer : This communication, along with any documents, files or attachments, is intended only for the use of the addressee and may contain confidential information. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of any information contained in or attached to this communication is strictly prohibited, To remove your email address permanently from future mailings, please send REMOVE to [email protected] -- Keywords: information technology Colorado Virginia |
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| Wed Sep 13 21:03:00 UTC 2023 |