| Application Technology Management Consultant-Dearborn-MI-Onsite at Dearborn, Michigan, USA |
| Email: [email protected] |
| From: susmitha, yochana [email protected] Reply to: [email protected] Hello , Hope you doing good!! Im a Technical Recruiter with Yochana IT Solutions, a national IT staffing solutions provider with 13 plus years of experience delivering value to leading companies across the U.S and Canada. I'm currently staffing for a Application Technology Management Consultant /Expert Below you will find the job description, if you are qualified and interested please send me your Updated Word Document Resume. My apologies if this position is not an ideal fit, we'll keep you in mind for other suitable positions and referrals would be appreciated ROLE: Application Technology Management Consultant /Expert LOCATION: Dearborn-MI-Onsite TYPE OF EMPLOYMENT: Long Term Contract Job Description: Coordinate and lead problem management activities/bridges ensuring root cause and permanent corrective actions are identified for high impact/high visibility Incidents. Facilitate communications across ITO service teams, escalate and communicate up the management chain. Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently. Ensure timely creation and updates to the Problem record and appropriate priority is assigned to problem records. Maintain open communication and good working relationships with all service teams that participate in Problem Management and help define ways to increase internal and external client satisfaction. Review problem ticket records for accuracy of information, generate reports and facilitate Problem Reviews. Develop trend analysis and prepare service improvement plans to address identified gaps. Meet with Problem Process Owner to review process and procedures, revise and maintain Problem Management processes and procedures that reflect best practices. Skills : Must be able to work in fast paced environment. Adaptability to demanding circumstances that require timely and accurate responses Proven negotiation skills Demonstrated ability to assess customer/client needs, creatively approach solutions, decide appropriate courses of action Strong analytical, multitasking, and prioritization skills Strong collaboration and partnering skills Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders Process skills; ability to work with ITO service teams to ensure effective operations ITIL Foundations Thanks & Regards, Susmitha Manda- Resource Specialist Yochana IT Solutions Inc. Email: [email protected] | Address : 23000 Commerce Drive, Farmington Hills, MI 48335 | www.yochana.com/ Please follow us on: USA | CANADA | INDIA Keywords: information technology Michigan |
| [email protected] View all |
| Tue Sep 19 19:11:00 UTC 2023 |