| Looking for Help Desk Manager Onsite position at Newark, New Jersey, USA |
| Email: [email protected] |
| From: Ranjith, Securekloud [email protected] Reply to: [email protected] Hi, Greetings from SecureKloud!! Role: Help Desk Manager Duration: Long Term Experience: 8+ Years Duration- Long term Location : 124 Halsey St Newark NJ Job Description: Oversees timely delivery of quality technical support to internal and external customers. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Note: Position is 5 days / Week Onsite Excellent Communication Needed along with experience working on a High Volume Helpdesk. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Keeps accurate records of calls and resolutions using a Helpdesk ticketing system. Updates inventory and installs and moves desktop equipment as needed. Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Manages others. Usually reports to a department head. Significant ingenuity and flexibility is expected. Requires a bachelors degree. Kindly provide the below details and revert us with Visa and DL copy for submission process. Full Name Mobile & Phone No Email ID Linkedin Link Current Location Willing to Relocate/Travel (Y/N) Education Credentials Legal/Visa Status Currently on Project (Y/N) Total Years of IT Experience Total Years of US Experience Interview Availability SSN Tech Skills Any two reference Required / Desired Skills Skill Required / Desired Candidate years of Experience Proficient in Microsoft Office365 products. Required Demonstrate troubleshooting skills. Ability to diagnosis and correct computer software, firmware, hardware problems. Required Demonstrate clear understanding of remote access tools to assist users in a telework multi-network environment. Required Ability to diagnosis and correct wireless network issues. Required Ability to assist users with audio visual equipment, Zoom and Team issues. Required Ability to diagnosis and correct smartphone phone problems. Required Demonstrate good interpersonal skills in a high-volume Helpdesk. Maintain professional demeanor. Required Keep accurate records of transactions in professional inventory and and Helpdesk ticketing systems. Required Ability to physically setup and move computer and peripheral equipment. Required Thanks & Regards, Ranjith Technical Recruiter Work: 214-390-2103 Email: [email protected] Keywords: information technology Idaho New Jersey |
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| Wed Sep 20 22:00:00 UTC 2023 |