| Fully Remote: Service Now BA at Dallas, TX at Dallas, Texas, USA |
| Email: [email protected] |
| From: Harmanpreet Singh, HMG America LLC [email protected] Reply to: [email protected] Hi, This is Harman from HMG America LLC which is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Service Now BA. Below is the detailed job description. Service Now BA Location : Dallas, TX (100% Remote) Duration : 6 Months CTH Key Responsibilities: Requirements Gathering: Collaborate with clients to understand their IT Service Management requirements, IT Operations Management processes, and pain points. Lead process workshops and client demos Process Analysis: Evaluate existing ITSM processes and identify areas for improvement and automation. Solution Design: Collaborate with ServiceNow Architect and Process teams to design comprehensive ServiceNow solutions that address clients' needs.\\ Project planning: Document development backlog stories, Acceptance criteria and work with cross functional for sprint planning for release management Documentation: Create detailed documentation of requirements, process flows, and system configurations. Testing and Quality Assurance: Conduct thorough testing of ServiceNow solutions to ensure they meet the specified requirements and function correctly. Create Test cases based on document use cases for successful User Acceptance Test. Training and Support: Provide training and support to end-users and ensure a smooth transition to new ITSM processes. Continuous Improvement: Stay up to date with ServiceNow best practices and industry trends to suggest ongoing improvements and optimizations. Work with a cross functional team to perform process audits and identify the potential process improvement and lead the customer meeting for Service Improvement plans. Additional responsibilities: Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed). Preferred Skills: Exceptional communication and interpersonal skills to engage with clients and collaborate effectively with cross-functional teams. Knowledge of IT Service Management (ITSM) best practices and ITIL framework. Knowledge of ServiceNow platform capabilities, modules, and best practice Deep understanding on ServiceNow platform capabilities, catalogs configuration, Workflows, UI Policies, Client Scripts, Business Rules Any ServiceNow Certifications (Preferred) Thanks & Regards, Harmanpreet Singh Senior US IT Recruiter HMG America LLC [email protected] http://www.hmgamerica.com Keywords: business analyst user interface information technology Texas |
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| Fri Sep 22 23:59:00 UTC 2023 |