| Require : Genesys Cloud Lead Architect _ Richmond, VA at Norfolk, Virginia, USA |
| Email: [email protected] |
| From: mohit, Spar [email protected] Reply to: [email protected] Title: Genesys Cloud Lead/Architect Job Location:- Norfolk, VA/Richmond, VA _ Remote Long Term The Opportunity: Design and architect Genesys Cloud solutions based on business requirements and technical considerations. Collaborate with stakeholders, including business analysts, developers, and infrastructure teams, to understand project objectives and create robust Genesys Cloud designs. Lead the implementation and configuration of Genesys Cloud solutions, ensuring they align with best practices and industry standards. Oversee the integration of Genesys Cloud with other systems and applications, such as CRM platforms, contact center tools, and databases. Define and document technical specifications, system configurations, and workflows. Provide technical guidance and support to development teams during the implementation and testing phases. Troubleshoot and resolve complex technical issues related to Genesys Cloud deployments. Stay up to date with the latest Genesys Cloud features and capabilities and recommend innovative solutions to enhance customer experience and contact center efficiency. Conduct performance assessments, capacity planning, and security reviews for Genesys Cloud environments. What you need: Bachelors degree in computer science, engineering, or a related field 10+ years of experience in Cloud Computing ,8+ years of experience with Genesys Cloud Genesys cloud CX certified developer and architect certification is essential. Should have experience in migrating from Genesys Onprem to Genesys Cloud. Strong problem-solving and analytical skills Strong Communication Skills Team Player and Collaborator Key Skills: Genesys On-Premises. Genesys Cloud platform IVR development. Chatbots. Genesys APIs and integrations with CRM solutions. Conversational IVR with Nuance. IVR for the healthcare vertical. Designing and building chatbots. Keywords: Virginia |
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| Mon Sep 25 21:14:00 UTC 2023 |