| Onsite Support Tech at Remote, Remote, USA |
| Email: [email protected] |
| From: ANAND, Synkriom [email protected] Reply to: [email protected] Job Functions Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems for end users, recommend and implement corrective solutions. Manage and maintain mobility queue and meet SLAs for incoming tickets. Project manage software/hardware rollouts and refresh items. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels. Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory). Provide technical guidance to other members of the team. Collaborate with the global IT service desk and 3 rd party vendors to ensure efficient operation of the companys desktop/mobility environment. Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility problems. Perform subject matter expert duties to other support teams when needed. Develop and maintain software packages and tools used for software distribution. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility operations. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Interface with third-party support and equipment vendors Primary Qualifications 1. Excellent communication skills, interacting with AMD employees and contractors at any level. 2. Associate degree in information technology, or related field (or equivalent experience). 3. Minimum of 3 years of IT Desktop Support experience. 4. Experience working in a global company. 5. Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS. 6. Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN. 7. Experience working in an Active Directory environment including SCCM (SMS). 8. Experience with Mac OS X, JAMF is a plus. 9. Experience working with 3 rd party vendors in both support and contract areas. 10. Knowledge navigating 3 rd party vendor applications ad websites. 11. Concentrated focus on defect reduction and quality of services. 12. Excellent customer relations and customer support skills. 13. Experience working in a team-oriented, global, collaborative environment. Keywords: active directory information technology |
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| Tue Sep 26 03:52:00 UTC 2023 |