| Need Profiles :: Production Support Engineer :: San Leandro, CA at San Leandro, California, USA |
| Email: [email protected] |
| From: Ashish Kumar, Themesoft Inc [email protected] Reply to: [email protected] ##Need Profiles for the below role. Hi Team Pls share relevant profiles for below role. Local talents highly preferable. Production Support Engineer Location: San Leandro, CA (Day 1 Onsite presence required with no exceptions) Roles and Responsibilities: Responsible for the day-to-day maintenance of the Customer Mobile App platforms and its features in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure, Tools, Backend Support team members. In depth Functional knowledge of the application(s) supported and inter dependencies. Proactively monitors Mobile Platforms using AppD/Glass Box/Splunk tools. Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership. Review and analyze the App stores feedback, Customer feedback tickets and daily production monitoring reports for possible root cause. Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the issues resolution. Performs daily manual checks on Mobile Dashboard to ensure that App stability and healthiness. Experience (3 yrs): 3 years Development experience in Web or Mobile Technologies 2 + years in an application monitoring/support related role 2 + years using Splunk and expert in creating complex Splunk queries Strong communication skills with the ability to capture and articulate technical and non-technical details. Exceptional verbal and written communication skills Listening ability and patience Extraordinary customer service and relationship management experience Critical thinking skills Flexibility to work Keywords: California |
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| Wed Sep 27 00:22:00 UTC 2023 |