| Job Opening For Citrix Tiger team lead || Providence, RI Onsite || Contract at Providence, Rhode Island, USA |
| Email: [email protected] |
| From: Venkatesh, Smart IT Frame [email protected] Reply to: [email protected] Hi All, Greetings from Smart IT Frame, Hope you are doing well! Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide. Role - Citrix Tiger team lead Location- Providence, RI Onsite Contract Required Skills: VDI - Citrix CloudVDI - Citrix VAD Job Description: Provide access to Citizens ticket management tool and shadow capability to user's virtual desktops Provide knowledge transfer on Citizens processes and procedures as they apply to end user support Provide level 1 (help desk) and 1.5 (desk side) support to end users, consisting of: Including following/completing scripted troubleshooting activity, as provided by 3rd Party Operational Team Escalate issues for Citrix DaaS on Azure users that cannot be resolved at level 1 and 1.5 and do not have a KB article Provide level 1.5+ Advanced Remote Resolution (ARR) to Citrix DaaS on Azure users, consisting of: Provide all end user communication of problem ticket status and resolution Problem identification, determination and resolution for virtual desktop centric issues and problems Citizens owned endpoint issues with Citrix connectivity, resource launching, Citrix Workspace issues and pass thru services (e.g., audio, drives, USB) Escalate unresolved items, as required Update status of the call through completion in Citizens ticketing service Keywords: information technology Rhode Island |
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| Wed Sep 27 23:16:00 UTC 2023 |