| Onsite Title: Helpdesk Technician II Any at Remote, Remote, USA |
| Email: [email protected] |
| Urgent Role Title: Helpdesk Technician II Max C2C Pay Rate: $2 3/hr. This position will be required to work onsite in Owings Mills FULL TIME (not hybrid). MOI: Skype Visa: Any Team: Asset Management Team - Desktop Operations - This resource will be assisting in managing the lifecycle of TRP devices Requirements: - ServiceNow is preferred - Excel- spreadsheets for tracking purposes - Inventory Operations experience - Attention to detail Continuity of having an onsite resource at Owings Mills campus Asset Management receiving room duties. This position supports the daily distribution and tracking of desktop equipment and peripherals to our associates. We are planning on backfilling this FTE role with a contingent role for Asset Mgmt needs. This resource is part of the Asset Management team Duties include receiving desktop assets, peripherals, and accessories, tracking and updating Coupa orders, updating ServiceNow tickets, shipping equipment (both interoffice and to associates homes), inventory and data reconciliation, imaging pcs and loaner laptops, occasional software installation and troubleshooting. Preparation of desktops and other equipment for disposition including removing extra components and erasing all data from assets leaving the firm. Work closely with Desktop Support to make sure tickets and equipment are properly recorded and available for deployment in Service Now. Familiarity with ServiceNow. Organizational and good written and oral communication skills. Able to work independently, but also work as a member of the team to meet the larger team goals. This resource will continue to augment current Asset Management staff to meet lease replacement schedules and complete other Asset Management responsibilities (detailed above). Over the next 6 months, we have approximately 2000 PCs to be returned as well as various project related to Return to Office. Other projects in the pipeline will require Asset Management assistance for facilities renovations. -- Keywords: information technology |
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| Thu Sep 28 19:16:00 UTC 2023 |