| Technical Liaison-REMOTE within the state of Texas-Excellent level English skills at English, Indiana, USA |
| Email: [email protected] |
| From: faraz, panzer [email protected] Reply to: [email protected] Hi, How are you doing My name is Faraz and I am working as Talent Acquisition at Panzer Solutions LLC. We deal with US IT and non IT recruitment services. We have the below opening with your preferred client, Let me know if you are available & interested in this position. If interested please share a copy of your resume and best number to reach. Position: Technical Liaison Location: REMOTE within the state of Texas Duration: 6-12+ month contract with rolling extensions. well-spoken who can talk to people of all ranks and who would be willing to participate in orals with the rest of the team. TWC requires: The Successful Respondent must provide a fully dedicated person to be the Technical Liaison between C&T and the TWC ITSM team. Fully dedicated means that this liaison will exclusively work on activities related to the awarded Contract. (estimate: approximately two (2) years with three (3) 1 year optional extensions, total 5 years) The Successful Respondents Technical Liaison will: a .Manage the quantitative and qualitative throughput of the Successful Respondents resources including developers, system administrators, testers, business analysts, and project managers. b. Create and manage tickets or tasks for deliverables assigned to the liaison. c. Manage the work of all Successful Respondents resources to ensure contractual response and resolution times in Attachment 9 SLAs. The resources include: 1. Incidents support team 2. System Administration team 3. Reports team 4. Engineering Developers team d. Lead a weekly online meeting with the TWC ITSM team and the vendors operations and developers teams. e. The liaison will present the status of tickets assigned to all the awarded vendors support teams including the liaison. f. Meet daily with the ITSM lead to review work assignments, priorities, escalations, design, or review solutions and address technical issues. g. Work with vendors internal teams and ServiceNow corporation to gather and deliver technical solution proposals, including documentation and demos, to TWC as requested. The Technical liaisons minimum requirements are: Three (3) years of experience in a similar ServiceNow position. Ability to speak and write English fluently and clearly. Hold and maintain ServiceNow system administrator certification and provide it upon TWC request. Demonstrated experience researching, analyzing, designing, and vetting new ServiceNow (and/or improving existing) solutions to achieve TWCs objectives. Demonstrated experience providing effective technical direction to developers and other technical personnel. Ability to work effectively with ServiceNow staff, the Successful Respondents internal SMEs, and TWC technical and business staff. Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required /Preferred Experience 10 Required Manage the quantitative and qualitative throughput of the Successful Respondents resources including developers, system administrators, testers, business analysts, and project managers. Required Create and manage tickets or tasks for deliverables assigned to the liaison. Required Manage the work of all Successful Respondents resources to ensure contractual response and resolution times in Attachment 9 SLAs. The resources include: Incidents support team System Administration team Reports team Engineering Developers team Required Lead a weekly online meeting with the TWC ITSM team and the vendors operations and developers teams. Required The liaison will present the status of tickets assigned to all the awarded vendors support teams including the liaison. Required Meet daily with the ITSM lead to review work assignments, priorities, escalations, design, or review solutions and address technical issues. Required Work with vendors internal teams and ServiceNow corporation to gather and deliver technical solution proposals, including documentation and demos, to TWC as requested. 3 Required Three (3) years of experience in a similar ServiceNow position. Required Ability to speak and write English fluently and clearly. Required Hold and maintain ServiceNow system administrator certification and provide it upon TWC request. Required Demonstrated experience researching, analyzing, designing, and vetting new ServiceNow (and/or improving existing) solutions to achieve TWCs objectives. Required Demonstrated experience providing effective technical direction to developers and other technical personnel. Required Ability to work effectively with ServiceNow staff, the Successful Respondents internal SMEs, and TWC technical and business staff. Faraz Talent Acquisition | Panzer Solutions LLC 50 Washington Street, 9th Floor, SONO Corporate Center, Norwalk CT 06854 Email ID: [email protected] Testimonials: http://www.panzersolutions.com/testimonials Notice of Confidentiality: mailto:[email protected] Keywords: access management information technology Connecticut Idaho |
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| Thu Sep 28 22:17:00 UTC 2023 |