| IVR Call Center Technical Analyst || Austin, TX /Mountain View, CA at Austin, Texas, USA |
| Email: [email protected] |
| Hi Professional, I hope you are doing well!! Please find the job description detailing the preferred specifications that our client is seeking for this position and please share relevant resume regarding this opportunity Position: IVR Call Center Technical Analyst Location: Austin, TX /Mountain View, CA Job Description: 4+ years' experience IVR experience Solid experience reviewing and analyzing reports (team works out of Enghouse and Genesys) Knowledge of all aspects of testing end user products: Functional, Performance, Security, Usability Knowledge of both process and data-driven structured analysis techniques Ability to create user stories and to-be process flow a diagrams Knowledge of Enterprise products, policies, procedures and guidelines Knowledge of Contact Center policies and procedures, testing and quality assurance principles practices Thanks and Regards, Sumit Kumar Shahi Technical Recruiter 1603 Capitol Ave, Suite 310 A461, Cheyenne Wyoming 82001 Email : [email protected] -- Keywords: information technology California Texas |
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| Fri Sep 29 19:32:00 UTC 2023 |