| Looking for Service Delivery Manager (Hybrid) at Remote, Remote, USA |
| Email: [email protected] |
| Hi, State of Michigan is looking for Service Delivery Manager with 10+ years of experienced candidates, if you have any candidates, please revert back to me with resumes. Role: Service Delivery Manager Client: State of Michigan Location: Hybrid (MI) ITIL Foundations certification is required, with V4 certification preferred Job Description: The Service Delivery Manager is a pivotal role matrixed delivery model that oversees a number of key functions within DTMB IT that enable the delivery of high-quality services to our customers, and to ensure Service Delivery processes are in place to meet our customer needs. This position is a customer facing role and requires the establishment and management of expectations with our customers and will drive the DTMB IT Service Owners to achieve those expectations to a high standard. This position will also act as an internal advocate for our customers requirements and work closely with DTMB IT Service Owners who are accountable to the Service Delivery Manager for the delivery of services. Top Skills & Years of Experience: The candidate should have technical knowledge of infrastructure services such as Windows VMs, Unix VMs, Containers, Cloud Services, Data Network and Telephony. Azure, AWS, GCP and Cisco knowledge is a plus. The candidate must have a strong ITIL background and ITIL Foundations certification is required, with V4 certification preferred. Below is the list of our technical and soft skills we desire for this position Strong computer skills. Expert knowledge of ITIL disciplines Ability to manage conflict and offer suitable resolutions Strong customer service, project management, relationship management and quality control skills. Resource planning skills Experience of managing 3rd parties and 3rd party delivered services Thanks & Regards, Naveen Naidu Vennavalli Senior Talent Acquisition Specialist Skilltune Technologies Inc Phone no:- 9084176125, Ext: 112 Mail: [email protected] | Web: www.skilltune.com LinkedIn: https://www.linkedin.com/in/naveen-naidu-vennavalli-3b9390200/ -- Keywords: information technology Michigan |
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| Fri Sep 29 21:53:00 UTC 2023 |