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Service Now Support Analyst at Remote, Remote, USA
Email: [email protected]
From:

Sanjeev Kumar Singh,

Tek Inspirations LLC

[email protected]

Reply to:   [email protected]

Hello,

I'm Sanjeev from

TEK Inspirations

We have a requirement for you and the details are as follows

Please review the Job specifications below and let me know if interested. 

Please confirm this email that you received it also send me your
DL, Visa , 4 digit SSN, education details and LinkedIn profile  as well.

Job Description -

Service Now Support Analyst

Location: Hybrid near the Triad area

Contract to Hire

This individual will be responsible for building out tools and supporting existing software packages to enable the IT PMO organization.  The position has a number of responsibilities; this person provides support and configuration for packaged and custom applications, ensures best practices and standards are being followed, makes suggestions for improving the development process, and performs day-to-day administration of the ServiceNow platform.

Responsibilities
Troubleshoot various issues our users face in ServiceNow and efficiently identify and resolve these issues
Build reports, dashboards, and other data exports to improve operational visibility for IT Leadership, Operations, and Compliance teams
Work with project stakeholders and business systems colleagues, including third-party service providers, in supporting the technical delivery of new projects and capabilities
Support Capacity Planning tools: currently using a customized complex Excel tool
Create sites and Administer SharePoint and help with project tracking and prioritization tool (ITR)
Ad-hoc or miscellaneous support of status reporting platforms
Create and maintain business process documentation and data models as needed
Use Power Bi to prepare reports for management stating trends, patterns, and predictions using relevant data 
Create, manage, and maintain MS Excel tools that require complex data loads, pivot tables, master of V-lookups and matches, create code to drive additional functionality within MS Excel

Job Qualifications

 Education:
Associate Degree in Information Technology or Computer Science
Bachelors Degree preferred

Experience:
2+ years of ServiceNow general platform experience and administration
Strong knowledge of ServiceNow modules SPM /PPM preferred
Skilled in MS Project and how to administer and configure the product
Experience with MS Project in both on-prem and cloud environments knowledge of best practices
Experience in Excel pivot tables, V-lookups and matches, creating VBA code to drive functionality in Excel
Experience with Power BI building and extracting dashboards
Experience with Cloud environment (Azure, AWS, SharePoint Online) would be helpful
Demonstrated multi-platform SQL skills

Regards!!

Sanjeev Kumar Singh

Keywords: business intelligence active directory information technology microsoft
[email protected]
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11:28 AM 30-Sep-23

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