| ServiceNow ITSM Developer - ONSITE - Junior candidate at Junior, West Virginia, USA |
| Email: [email protected] |
| From: Devakar, KK Software Associates [email protected] Reply to: [email protected] Note: Please don't share OPT, CPT and H4EAD JD: Technical/Functional Skills ServiceNow Platform, ITIL Processes, JavaScript. ServiceNow CMDB is a plus Experience Required Minimum 5+ years working with ServiceNow Platform, ITIL Processes, JavaScript. ServiceNow CMDB is a plus Roles & Responsibilities Enable the governance of the ITSM practices to confirm they are operating with accuracy based on defined and documented procedures. Resolve technical end user inquiries related to the ITSM tools and practices and provide Global solutions. Deliver Leadership information to multiple audiences and troubleshoot control issues and develop solutions to prevent reoccurrence. Deliver improvements to ITSM practices that support multiple applications and systems that support multiple Lines of Business. Responsible for leading process improvement assessment activities, brainstorming discussions and driving recommend solutions that increase stakeholder effectiveness to implementations. Partner with Audit (internal and external) to provide evidence on effectiveness of the ITSM practices all controls accountabilities are met and drive remediation actions developing action plans when needed. Drive, analyze, develop and document ServiceNow development stories and develop user acceptance testing and post implementation validation scripts, perform acceptance testing and post implementation validation for tool improvements for all ITSM practices and develop and maintain end user process and technical documentation for the ServiceNow tool. Perform additional ITSM team administrative functions, i.e., identify and implement industry standard, analyze business cases, create control process, perform audits, and maintain ITSM calendars, communications, and SharePoint site. Generic Managerial Skills Needs excellent communication skills. Conduct regional stakeholder, monthly operational review, post implementation and planning meetings. Education Masters, Bachelor's Degree in Technology, Management Information Systems, Computer Science, Supply Chain Management, similar studies, or commensurate experience Keywords: |
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| Mon Oct 02 19:46:00 UTC 2023 |