| Immediate need Help Desk Specialist in Quincy, MA Onsite from Day 1 at Quincy, Massachusetts, USA |
| Email: [email protected] |
| CEIPAL ATS - Simplified Recruiting and Staffing Immediate need Help Desk Specialist in Quincy, MA Onsite from Day 1 Job Title Help Desk Specialist Location Quincy, Massachusetts Primary Skills Customer Service,Atlassian JIRA,Microsoft Teams,MICROSOFT PROJECT,Communication skills,Microsoft Office 365,BHPL eLicensing application,Excellent Telephone and interpersonal skills,Identify/troubleshoot/escalate/resolve issues,HPL eLicensing,help desk customer support Job Description POSITION OVERVIEW: Candidates for this position must have STRONG CUSTOMER SERVICE, COMMUNICATION AND INTERPERSONAL SKILLS. The health profession eLicensing Help Desk Specialist will be responsible for assisting external customers (licensees) of the BHPL eLicensing application. The specialist will: guide customers through proper use of the vendor-managed licensing application(s) triage, troubleshoot, resolve, and escalate issues as necessary create and track help desk tickets provide high-level answers to general BHPL licensing process questions handle help desk phone calls and respond to email requests Note: this role is NOT responsible for general hardware or software technical support (e.g. OS, printers, network, phone, mobile, etc). DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES: Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew health profession licenses Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.) Utilize internal ticketing system Communicate, and enforce system standards as necessary Simulate and troubleshoot user problems Train other state staff in operation of the Help Desk as needed Ensure Help Desk phone is not left unattended Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes Participate in daily team standup Perform other duties related to HPL eLicensing helpdesk. QUALIFICATIONS: 3+ years of experience working as a business application customer help desk specialist Identify / troubleshoot / escalate / resolve issues Excellent verbal communication skills Excellent Telephone and interpersonal skills Excellent organizational skills Proficiency using Microsoft Project, Microsoft Office 365, Microsoft Teams and Atlassian JIRA Analytical thinking skills Strong follow-up skills Ability to work effectively both as an individual and as a team member Ability to get up to speed quickly Thanks & Regards: Shobhana Kulhade Sr. IT Recruiter Sydata Inc Email: [email protected] 6494 Weathers Place Suite#100 San Diego, California, 92121 Website: www.sydatainc.com Notice: This email contains confidential or proprietary information which may be legally privileged. It is intended only for the named recipient (s). If an addressing or transmission error has misdirected the email, please notify the author by replying to this message by "REMOVE" Keywords: information technology Massachusetts |
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| Tue Oct 03 19:23:00 UTC 2023 |