| Looking for MS Dynamics CRM Support || Location: Farmington, CT || 5+ Years at Farmington, Connecticut, USA |
| Email: [email protected] |
| From: Sharmi, SIF [email protected] Reply to: [email protected] Dear, Greetings from Smart IT Frame, Hope you are doing well!!! Smart IT Frame specializes in enabling you with your most critical line of resources. Whether its for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide. Job Title: MS Dynamics CRM Support Location: Farmington, CT Duration: Contract Job Description: Minimum Requirements Bachelors/1 to 5 years of full-time education/Diploma Techno-functional working experience within Microsoft Dynamics CRM/CE, Power platform Previous experience (atleast 1 project / 6 months) in similar role of Operations Lead/Sr. Support Analyst Atleast 1 project / 3 years experience in Microsoft Dynamics CRM/CE Experience working in Service-Now Overall 5-7 years of experience Must Have's / Responsibilities Will be overall responsible for D365 CRM engagement and services : Production support Resolution coordination in case of Major incident and post incident review Ensure tickets lifecycle is followed ensure they are resolved satisfactorily as quickly as possible Ensure Incident, service requests are acknowledged, assigned and resolved within the defined resolution time Bug fixing, configurations and coding Manage team and communications Reporting to client as per requirements Ensure process improvements for Incident, Service requests and Problem management including Root cause analysis User and license management Keywords: information technology container edition microsoft Connecticut |
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| Tue Oct 03 23:59:00 UTC 2023 |