| iManage Support Engineer || Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Riya, IDC Technologies [email protected] Reply to: [email protected] Job title: iManage Support Engineer Location: Remote Duration: Contract Experience: 10+ Years Technical Skills Required: mySQL, API's, iManage , SQL , ServiceNow , Legal These skills must be showcased on the resumes: 1. iManage 2. SQL 3. Support Experience Responsibilities o Support and maintain customer applications within contractual SLA targets. o Managing incidents, service requests, problems, changes and enhancements using ITSM tools and processes o Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner o Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times o Problem determination, workaround resolution, root cause analysis, major incident management o Deployment of service releases, patches, requests and customizations o Create productive relationships with and between key stakeholders o Ensure that solution and application support documentation is maintained to the highest quality and accuracy Other Responsibilities o Creation and distribution of knowledge and information with other team members o Ability to work with cross-functional teams o High attention to detail o Rollout operational changes, functional enhancements and projects as per schedule Required Skills o Hands-on experience in Level 2 Production Support responsibilities. o Understanding of ITIL process[Incident, problem, configuration, change and release management] o Practical experience of iManage o Excellent analytical and problem solving skills o Ability to work both independently and as part of a team o Excellent customer service skills o Understanding of software development cycle o Good communication skills o Ability to understand the logic flow of programming through reading scripts/other programming languages o Familiarity with source control tools Keywords: |
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| Wed Oct 04 21:21:00 UTC 2023 |