| Field Services Engineer at Remote, Remote, USA |
| Email: [email protected] |
| From: vasi, Smart It Frame [email protected] Reply to: [email protected] Hi, Greetings from Smart IT Frame, Hope you are doing well!!! Smart IT Frame specializes in enabling you with your most critical line of resources. Whether its for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide. Role: Field Services Engineer Location: Medley, FL (On-Site) Job Description: The Field Services Engineer is part of the Infrastructure Team, this team counts around 20 members in multiple countries. You are working on supporting and maintaining IT solutions in a high-quality mechanized and automated logistics environment for the sites in the field of IT. Within the team you co-operate with colleagues spread around the sites and report to the Manager, Infrastructure- Cognizant. Summary of Key Responsibilities The Infrastructure Engineer has an active role within the team and interacts with colleagues to share knowledge, work on issues/projects and is able to prioritize based on business impact, deadlines and risks. Position responsibilities: Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery Provide support in Infrastructure incidents/changes/escalations (Topdesk) Deploy hard- and software (servers, network equipment, cloud instances/services) Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects) Set-up and maintain the IT Documentation & Monitoring Create SOP, Knowledge articles for known issue-resolution User onboarding, offboarding Meeting room set up onsite for events Work with local vendors Education Bachelors degree, or at least 3 years of relevant working experience as Field Services Engineer Required Skills, Knowledge & Abilities You have good communication skills, are independent, flexible and customer oriented. You have a good command of the English language, both spoken and written. You are in possession of a driving license. Flexibility to travel within Hub and spoke sites required. It might also involve limited travel within the region. Hub is classified as base location and sites in vicinity will be spoke. You know how to determine the right priorities and are solution oriented. Experience with Windows Server solutions/roles Experience in imaging computers, configuring mobile devices Experience with Microsoft 365 (Exchange/Intune) Experience in resolving application errors with respect to various applications such as Office, outlook, Adobe, etc. Experience in Windows upgrades Knowledge of imaging, deployment and troubleshooting Operating system Accellos WMS and/or Korber WMS (Warehouse Management Systems. Hands on experience on deskside engineer role Experience of Service Now ticketing tool. Knowledge of Network equipment (Switches, Routers, AP, Servers, etc.) Available for Off-business hours support during critical outages. (On call Rotation Schedule) Beneficial Skills, Knowledge & Abilities (not required) Knowledge of/experience with Cisco Meraki Knowledge of/experience with Amazon Web Services (AWS) Knowledge of ITIL Knowledge and support experience with Windows 7,Windows 10, iOS device. Hands-on experience on patching through SCCM. Knowledge of Office 365 applications Thanks & Regards Vasanth G Smart IT Frame - An E- Verify Employer 101 Hudson Street, Suite #2100, Jersey City, NJ 07302 Direct: (201) 201-8239 EXT 817 [email protected] | www.smartitframe.com Keywords: information technology Colorado Florida New Jersey |
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| Wed Oct 04 21:26:00 UTC 2023 |