| Service Now Business Analyst at Remote, Remote, USA |
| Email: [email protected] |
| From: lavanya chinthamakula, KK Software Associates [email protected] Reply to: [email protected] HI Greetings from KK Associates we have a job opportunity of a role Service Now Business Analyst with given job description. Please forward related profiles to [email protected] / Service Now Business Analyst - O nsite (LA). ServiceNow Business Analyst / Functional Consultant Job Description 4 to 6 yrs Experience Lead as subject matter expert in an ITIL design area, consulting on ITIL service management. Having knowledge, technique, and expertise in ITIL processes. Applies expertise to support the McKesson and TCS vision and strategic direction for streamlining and standardization of IT Service Management and Asset Management process Facilitate the design of IT Service Management and Asset Management capabilities that include IT processes and RACIs in alignment with the operational teams across the organization Provide Process SME support to IT transition/service design teams in creating processes, procedures, and tools configurations Advising on steps to improve process following the ITIL guidelines. Participating in Process design activities increasing the maturity level Work with Service Catalog owners on designing of Service Catalog intake,workflow and Integrations Work with Asset Process owners and Operations team on defining the hardware asset management and software asset management processes and share requirements to development team Participate in planning activities along with the Project Manager Share ServiceNow best practices and be consultative throughout the technical design of the project Produce a detailed functional design document (High Level and Low Level document) to match Mckesson's ITSM process requirements Co-team with the ServiceNow Technical Architect to produce a functional specification for custom development and systems integration requirements. Support Project team on ServiceNow functional and end user training plans Knowledge of features for ServiceNow ITSM / ITAM / CMDB modules on a user / fulfiller level Good communications and presentation skills. Note: Please forward the related profiles with exp 8+ Regards Lavanya Chinthamakula | KK Associates LLC Email Id: [email protected] Keywords: information technology Colorado Idaho Louisiana |
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| Thu Oct 05 21:22:00 UTC 2023 |