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Very Urgent Sr. ServiceNow Business Process Engineer at Remote, Remote, USA
Email: [email protected]
From:

vivek pandey,

tek inspirations

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Sr. ServiceNow Business Process Engineer 

Duration: 
4 months long

Rate: 
DOE

Location: 
Remote

End client:  
USAC Universal Services Administration Company govt. agency in Virginia:

Interview: 
Skype

Visa: 
No H1B/CPT/TN

Need Dl and Visa with submissions!!

Qualifications

Experienced Business Process Engineer (BPE)

5+ years of relevant experience

Experience with enterprise ITSM platforms, including the development of custom solutions, business process flow development and process tuning

Experience in defining and deploying future-state ITSM business processes

Strong documentation and technical writing experience

Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team

Excellent communication and presentation skills

Ability to create high level and detailed process documentation including Business Process Modeling Notation (BPMN 2.0) and Suppliers, Inputs, Processes, Outputs, Customers, and Requirements (SIPOC) diagrams, among others

Proficiency with standard process models and visual modeling tools (BPMN 2.0, SIPOC, Visio, Tableau) to develop customer processes, visualizations, use cases, and user stories

Self-motivated with the ability to work independently and collaborate across multi-disciplinary teams to achieve results

Bachelor's degree required; an additional 2+ years of relevant work experience may be accepted in lieu of a degree                

Responsibilities

As a BPE, you will support emerging technology adoption, government enterprise IT modernization efforts, and delivery of innovative technical solutions and recommendations to create mission impact

As a BPE, you will apply knowledge and experience in ITSM business operations and process capture, business process re-engineering, automation, and the development of customer strategies, recommendations, and roadmaps

Develop and evaluate customer business practices to recommend an optimal approach to support the delivery of new business processes and process improvements

Be a key member of an overall customer engagement team focused on delivering successful customer outcomes

Lead and collaborate with customers in their efforts to take advantage of ITSM solutions to

automate and improve their business processes

Lead customer workshops and individual customer interviews to understand current business practices, assess current operations, document current-state processes, and design new future-state business processes

Support the delivery of process improvements and automation initiatives for the customer

Manage and communicate ITSM process and business requirements to the delivery team to ensure proposed ITSM solutions and business process automations meet customer expectations

Assess best practices, trends, and process implementation strategies to optimize solutions for customer projects and sponsoring organizations

Vivek pandey

Technical Recruiter

Email: 
[email protected] 
 | 

TEK Inspirations LLC : 13573 Tabasco Cat Trail, Frisco, TX 75035

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Fri Oct 06 00:26:00 UTC 2023

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