| Desktop Support Engineer || Colorado Springs, CO (Onsite) at Remote, Remote, USA |
| Email: [email protected] |
| Hi, My name is Sagar and I'm a Sr. Technical Recruiter at Diverse Lynx. We provide IT Consulting Services to our customers immediate and long-term resource needs. I am contacting you either because your resume has been posted to one of the internet jobs sites to which we subscribe or you had previously submitted your resume to Diverse Lynx. We now find your resume matching for a Desktop Support Engineer with our client at Santa Clara, CA (Onsite). The job description is Job Title: Desktop Support Engineer Location: Colorado Springs, CO (Onsite) Duration: Long term Job Description: 1. Job Summary highlight project details/what is exciting about the role: Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices working from a Worlds Leading GPU Manufacturer Campus. 2. Key Responsibilities list what the person will be doing on a day-to-day basis: % of time Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX and mobile devices. Provide OS support for end users includes troubleshooting, imaging, and new deployments. Provide Hardware Support - For Dell/Lenovo/Apple branded Laptop & Desktops including troubleshooting & isolating issue and perform parts/service calls for onsite and remote users AV Support For conference rooms across client campus that is built with different Video Conferencing systems like Cisco VC. Support different collaboration tools like Teams, Zoom, Slack etc. Provide Conference room support like doing daily room checks in the campus, being stand by by Support for Critical VIP meetings, supporting Company All Handson, Townhall meetings. Provide end user support for multiple enterprise applications including e-mail, calendar scheduling, word, spreadsheets, presentations, all Internet browsers. Provide Support for MS Office Suite, Encryption apps like PGP/Bit locker, Cisco VPN& other applications bundled with user machines Provide mobility support for end users mobile devices includes basic installation and troubleshooting. Expert knowledge in Device management via SCCM, Intune, JAMF. Assist move support/Post Moves Support Mobile Apps - Basic install and troubleshoot native app. Loaner device support For Laptops, mobile & peripherals. Manage the user accounts in Active Directory such as password reset, account unlock etc. Provide services to users spread across multiple locations and collaborating remotely with staffs in remote locations. Understanding scope, limitations and providing best efforts Creating awareness and education to our customers. Encouragement to use available self-service initiatives (Password Reset, Duo portal, Wiki pages) and Vending Machines (Green Machine, Hardware Depot Techs to understand the offerings and stock) All incidents and requests need to be consistently recorded into ServiceNow. Escalate the tickets, as required, via the Service Now ticket assignment to the appropriate group Understand and adhere to ITIL processes such as Incident, Request fulfilment, Change and Problem management. Ensure all the tickets assigned are resolved within the agreed 3. Job Requirements Extensive, Strong, Good, Fair Essential Skills: Prior experience working as an Onsite Sr Desktop engineer in a corporate environment supporting Windows, MacBook, and Linux. Nice to Have Skills. Data reporting & Analytics. Qualifications: 4.Travel required YES NO No, just move between campus within 5 miles Radius. Regards Sagar Bhardwaj Sr. Teachnical Recruiter Diverse Lynx LLC Office: +1 7324521006 Ext238 Email: [email protected]| URL: http://www.diverselynx.com -- Keywords: access management information technology microsoft California Colorado |
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| Sat Oct 07 00:48:00 UTC 2023 |