| Job Opening for .Net Production Support-Phoenix - AZ (Day one Onsite)-Rate-62 per hr on C2C at Phoenix, Arizona, USA |
| Email: [email protected] |
| From: Vignesh, Themesoft Inc [email protected] Reply to: [email protected] Hi, Hope my mail finds you in good health!!! Kindly take a look at the below Job description and if you have any suitable consultants within the rate part then share their profile with me. Job Title: .Net Production Support Client: Cognizant/Western Alliance Bank Location: Phoenix - AZ (Day one Onsite) Duration: Long Term Contract Rate: $62/hr on C2C Note: Need Passport number for H1b candidates Job Description: Seeking a Production Support Analyst Must have a background in Production Support and have strong Problem solving skills with basic .Net and PL/SQL knowledge. Job summary: Person should possess good Client interfacing skills with knowledge in COTS product, .Net framework. Must have support exposure and drive the project end end without any issues. Good understanding of ITIL process Good understanding of Incident management, Problem Management and Change management process Ability to coordinate with multiple stakeholders Ability to understand overall technical landscape, coordinate with multiple teams in troubleshooting and resolving production issues Good communication skills is a must Experience of managing large production support engagement Experience of working in global delivery model Experience of setting up new Prod Support engagement, driving Knowledge Transition and Knowledge Management for the new applications, setting up SLAs and new processes based on ITIL framework Experience in driving Transformation Initiatives, Automations, Process Improvements, Performance & Availability Improvements and Preventive Initiatives. Experience working on Service Now/Ticketing tool Experience working on monitoring tools Experience in supporting L2, L3 App Support Top 3 Must Haves: 1. Experience of setting up new Prod Support engagement, driving Knowledge Transition and Knowledge Management for the new applications, setting up SLAs and new processes based on ITIL framework 2 Experience in driving Transformation Initiatives, Automations, Process Improvements, Performance & Availability Improvements and Preventive Initiatives. 3. Good understanding of .Net and Prod Support background Required Skills: Good knowledge of MS .Net, ITIL, Support Engagement experience, Client interfacing skills, .Net Programming-C#, .Net, ASP.NET, ASP.NET Core, .Net Core, Roles & Responsibilities: Provide Root cause Analysis for critical Incidents Proactively communicate status of critical applications to appropriate stakeholders Triage incident, identify resolution steps & escalate when required Analyze incident trends, identify solutions to reduce incidents, and recommend solutions to SMEs Respond to email questions regarding application delays, job runtimes, alerting, etc. Participate in LOB incident review meeting Attend KT sessions, capture key LOB information as it relates Provide Oncall support for critical issues during off business hours Identify and automate manual activities Change assessment and approval DR recoveries and validation Respond to audit requirements Experience at managing .Net projects with production support and maintenance background is a plus Regards, Vignesh [email protected] |
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| Thu Oct 20 03:55:00 UTC 2022 |