| Urgent Requirement for ServiceNow with Production Support - Cary, NC -Greenville, SC - Onsite at Cary, North Carolina, USA |
| Email: [email protected] |
| From: Narsimha Kathi, iTech US [email protected] Reply to: [email protected] Hi , We have a job opportunity for you, please find the below details and let me know your interest ASAP. Role: ServiceNow Prod Support Location: Cary, NC /Greenville, SC - Onsite Duration: Long Term Contract Responsibilities: ServiceNow Prod Support ServiceNow Platform, ITIL Processes, JavaScript. ServiceNow CMDB is a plus. Minimum 5+ years working with ServiceNow Platform, ITIL Processes, JavaScript. ServiceNow CMDB is a plus. Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades) Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner. Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs. Assists in the maintenance and administration of user profiles including groups and role management. Develops procedures and scripts for monitoring and automation of manual processes. Engage with product engineering and support teams to troubleshoot issues and any planned activities. Follow ITSM processes for Incident, Request and Change management process. Maintain system documentation for configuration and troubleshooting of known issues. Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully. Come up with best practices for Admin operations and enhancements based on lessons learned. Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities. Co-ordinates and executes Go-Live activities. Follows SOX controls and helps collect data for periodic review. Support requirement during off hours and weekend support, when required. Needs excellent communication skills. Conduct regional stakeholder, monthly operational review, post implementation and planning meetings. Masters, bachelors degree in technology, Management Information Systems, Computer Science, Supply Chain Management, similar studies, or commensurate experience Thanks & Regards Narsimha Kathi iTechUS, Inc Direct: 802-735-0270 Phone: 802-383-1500 Ext 141 Keywords: golang Colorado North Carolina South Carolina |
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| Mon Oct 09 19:21:00 UTC 2023 |