| Support Manager Location: Onsite KOP, PA WFO -3 days at Remote, Remote, USA |
| Email: [email protected] |
| Hi Hope are you doing well, Role: Support Manager Location: Onsite KOP, PA WFO -3 days Exp 12+ yrs Note: this is going to be driven out of the US but manage Offshore work as well. Oversees multiple geographically distributed teams of application support and database administrators providing real-time support for IT applications and scheduled IT processes for the same Provide technical support for all CE applications, Interfaces (ETLs) excluding Oracle EBS) Responsible for the timely resolution of issues aligned to the defined SLAs Responsible for timely communication on outages Responsible for system performance of all CE applications (including all DB activities - space, process clean ups etc.) Partner with Development manager for effective process around transfer of knowledge (between support and dev), versioning, code release, hyper care and other necessary artifacts Be first point of contact for escalation of issues Manage ticket assignments (globally) and provide a 'follow the sun' model where applicable to ensure 24x5 and on-call weekend support Partner with SOX manager to ensure 100% compliance Partner with GIS team on activities related to Security testing and remediation Partner with the Business application team on build /delivery of BAU items Responsible for impact assessment of new solutions to existing applications Partner with Business application team on build / delivery of BAU items Owns the production version of the code across all the CE applications Responsible for managing Support and System KPIs (SLAs, uptime and other defined) + timely report outs (Weekly Dashboard on Stats or as needed) Assist with other assignments as needed Skills Extensive experience with MSFT .net Technologies including SSRS, React JS (preferred), Kafka (Preferred), Salesforce (optional) ServiceNow experience is essential. Requires problem solving mindset. Managing resources, Communication and KPIs (Support manager - key role) -- Keywords: javascript database information technology container edition Pennsylvania |
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| Wed Oct 11 19:41:00 UTC 2023 |