| Urgent position::Service Now Administrator at Hartford, Connecticut, USA |
| Email: [email protected] |
| From: Anand Singh, TEK Inspirations LLC [email protected] Reply to: [email protected] Job Title : Service Now Administrator Location : Hartford, CT San Antonio, TX Aurora, IL Hybrid Visa : GC,USC and GC-EAD MOI : Skype The Administrator will be responsible for platform administration, configuration, customization, and user support. Additionally, the Admin will be responsible for ServiceNow Code migration for all releases for ServiceNow deployments and assisting with troubleshooting and resolving incidents, as well as researching ServiceNow functionality as required. Responsibilities: Provide 24x7 Incident management and troubleshooting for ServiceNow related issues Provide root cause analysis and develop fixes for incoming incidents User support and issue resolution related to the ServiceNow applications Assign incoming incidents to other developers if they released something to Production that caused the incident Manage incidents/problems related to the ServiceNow platform Perform and Assign Peer Reviews on a round robin basis Migration of update sets to different instances Perform weekly Production release activities Research and apply monthly Patches Monitor health of the instance and mid servers Coordinate with ServiceNow HI Support on any Cases created by ServiceNow Coordinate and perform instance version family upgrades Install/Update Plugins Perform instance cloning activities Keep the Development team aware of issues Monitor and clean up system logs Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected Identify, analyze and resolve data and system issues of intermediate complexity Proven ability to automate business requests utilizing Service Catalog, Flow Designer/IntegrationHub and workflow/orchestration Utilize Agile methodology and the ServiceNow Agile application Provide functional and performance testing Import data into ServiceNow utilizing Scheduled Jobs, Flows, Import Sets and Transform maps Develop and manage operational metrics reporting and dashboards Qualifications: A minimum of 3+ years developing within ServiceNow ServiceNow CSA Certification Fundamental understanding of ITIL business processes Experience with SamPro, Vulnerability Response, BCM, GRC/IRM, CSM a plus Knowledge of integrations including integrations with AWS is a must Experience working closely with others to capture business requirements, translate them into technical specifications and develop them within ServiceNow Regards, Anand Singh Team Lead| TEK Inspirations LLC 13573 Tabasco Cat Trail, Frisco, TX 75035 Email: [email protected] LinkedIn - https://www.linkedin.com/in/anand-singh-12194b1a4/ Keywords: user interface green card Connecticut Illinois Texas |
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| Wed Oct 11 20:01:00 UTC 2023 |