| Field Service Technician - Destin, FL (Onsite) - Contract at Destin, Florida, USA |
| Email: [email protected] |
| From: Vijay Chepyala, Talent Groups [email protected] Reply to: [email protected] Role : Field Service Technician Location: Destin, FL (Onsite) Duration: Contract Job Description As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACDs, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network data and voice devices -- Talent Group is excited to announce a streamlined vendor management process through our partnership with iLabor, a state-of-the-art vendor management technology. This integration with our ATS platform aims to enhance efficiency, compliance, and speed in candidate sourcing and placement. As part of our Preferred Vendor Program, you'll receive priority access to all job requirements, real-time updates on candidate progress, and instant receipt of all orders. This move eliminates the need for multiple communications and offers a unified, efficient approach to our business transactions. By leveraging this powerful partnership, we aim to redefine how we work together and create a seamless experience for both vendors and clients. Our focus is on empowering you with the tools and resources necessary to thrive in today's competitive market. Keywords: information technology Florida |
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| Thu Oct 12 02:43:00 UTC 2023 |