| Production Support Engineer at San Leandro CA Onsite for long term contract || In Person client interview at San Leandro, California, USA |
| Email: [email protected] |
| From: Jayasurya Tanuku, Yochana IT Solutions [email protected] Reply to: [email protected] Hello, Hope you are doing Well! Im a Technical Recruiter in Yochana Solutions Inc., a national IT staffing solutions provider with 13 plus years of experience delivering value to leading companies across the U.S and Canada. I'm currently staffing for an Production Support Engineer at San Leandro, CA (Onsite). Below you will find the job description, if you are qualified and interested please send me your Updated Word Document Resume to [email protected]. My apologies if this position is not an ideal fit, we'll keep you in mind for other suitable positions and referrals would be appreciated. Thank you in advance. Role: Production Support Engineer Location: San Leandro, CA (Onsite) Duration: Long term contract on C2C/W2 Note: In-Person client interview at San Leandro, CA Roles and Responsibilities: Responsible for the day-to-day maintenance of the Customer Mobile App platforms and its features in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure, Tools, Backend Support team members. In depth Functional knowledge of the application(s) supported and inter dependencies. Proactively monitors Mobile Platforms using AppD/Glass Box/Splunk tools. Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership. Review and analyze the App stores feedback, Customer feedback tickets and daily production monitoring reports for possible root cause. Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the issues resolution. Performs daily manual checks on Mobile Dashboard to ensure that App stability and healthiness. Experience (3 yrs): 3 years Development experience in Web or Mobile Technologies 2 + years in an application monitoring/support related role 2 + years using Splunk and expert in creating complex Splunk queries Strong communication skills with the ability to capture and articulate technical and non-technical details. Exceptional verbal and written communication skills Listening ability and patience Extraordinary customer service and relationship management experience Critical thinking skills Flexibility to work Thanks & Regards, Jayasurya, Resource Specialist, Yochana IT Solutions INC, Farmington Hills, MI, 989-898-9096 | [email protected] LinkedIn: https://www.linkedin.com/in/jayasurya-t-81a094158/ Note: If you are not interested in receiving our e-mails then please reply with subject line Remove. Keywords: information technology wtwo California Michigan |
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| Fri Oct 13 02:13:00 UTC 2023 |