| Technical Support Analyst @ Richmond, VA // Onsite at Richmond, Virginia, USA |
| Email: [email protected] |
| Hello, Hope you are doing well, We have the below requirement open. Please send me your candidates updated Resume to [email protected] Position : Technical Support Analyst Location : 600 N. 5th St. Richmond, VA // Onsite Webcam only rate: $33 per hour Passport Number and Linkedin ID are Mandatory IMPORTANT : This is an ON SITE position, physically located at DCLS 600 N 5th Street. Parking is NOT provided for contractors. Pls make sure to share that with your candidate to avoid issues should they be selected. ABOUT THE ROLE : The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion. Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment. They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams. The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing. The candidate also must be able to perform in a team environment Help Desk Tech Job Duties include : 1.Respond to and direct help desk tickets to other technicians for resolution. uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine. 2.Perform installation and troubleshooting of PCs, printers, iPhones and software. 3.Daily inspections of server room and data closets 4.Manage backup tape rotation and cases for offsite pickup 5.Perform network jack activation for correct VLAN 6.Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems. 7.Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Question 2 Please list the candidate's email address. Question 3 This role will be ON SITE from day one and is physically located at DCLS 600 N 5th Street (parking is NOT provided for contractors). Does your candidate agree to working on site from day one Question 4 Does your candidate agree to complete the entire engagement SKILL YEARS USED LAST USED Respond to and direct help desk tickets to other technicians for resolution Required 2 Years installation and troubleshooting of PCs, printers, iPhones and software Required 2 Years Daily inspections of server room and data closets Required 1 Years Manage backup tape rotation and cases for offsite pickup Required 1 Years Perform network jack activation for correct VLAN Required 2 Years Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems. Required 1 Years Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets Required 1 Years Thank you and Kind Regards Ramya Sri Email:[email protected] Web:www.canopyone.com -- Keywords: information technology Idaho Virginia |
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| Mon Oct 16 19:31:00 UTC 2023 |