| Immediate Need - Sr. Technical Project Manager - Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Suchith, ITB [email protected] Reply to: [email protected] Hello Associates, Hope you are doing great today!!! Position: Sr. Technical Project Manager (10 to 12 years experience) Location: Remote Duration: 12 Month+ NEED CITIZEN/H4-EAD/L2-EAD CANDIDATES ONLY JOB DESCRIPTION: GOOD EXPERIENCE WITH APPLICATION PRODUCTION SUPPORT. CANDIDATES NEED TO BE IN EST ZONE. Manage the Support Technical teams who support our enterprise ecosystem of software, such as Salesforce, Content Management systems (Magento and Drupal) and Integrations with other systems. Develop a Support team of Developers and Quality Analysts with the appropriate experience, knowledge, and skill sets to interact with various client stakeholders. Lead & mentor and further evolve/mature the Support team. Ensure that direct reports leverage the resources, tools, information, and processes necessary to deliver effective technical solutions to customers. Manage customer escalations and communication of issue on a regular frequency through the life of the triage. Ensure all post- root cause analysis is documented, reviewed and shared. Monitor ticket management to ensure the highest level of quality, delivery, and timeliness. Understand product solutions and business drivers to support prioritization and management of work in accordance with business needs. Identify and solves evolving gaps and emerging needs in skills, processes, tools, and capacity to support a scalable, cost-effective team. Identify opportunities for improvement to ensure a positive customer experience. Demonstrate dynamic leadership and effective communication that promotes an engaged employee culture and provides recognition and opportunities for professional development. Create and maintain relationships with cross functional teams to discuss and support issues and projects spanning multiple areas. Track metrics against defined SLAs adjusting performance as required. Present coaching opportunities for maximizing performance based on support performance, team metrics, challenges, and opportunities. Participate in hiring process. Excellent communication skills Able to convey issues of all types to a variety of audiences with excellent written and verbal communication skills. Strong process management, analytical and technical skills Excellent judgment and business knowledge with a keen ability to assess people, processes, and products. Experience working with enterprise incident management systems (i.e., Service Now, ADO, JIRA) Experience working with offshore teams who supplement the onshore workforce. Proven track record of working across internal teams and client organizations Can inspire and motivate cross functional teams towards an end goal. Ability to resolve issues and exhibit strong initiative in a demanding environment. Familiarity with auditing standards and controls such as SOC 2. Experience delivering complex systems integrated systems Eagerness and willingness to learn new technologies. Warmest Regards, Suchith kumar IT Recruiter ITBrainiac Inc. Princeton Forrestal Village 116 Village Blvd, Suite 200 Princeton, NJ 08540 Direct: # 609 357 9406 EXT*: 101 Email: [email protected] www.itbrainiac.com Keywords: information technology New Jersey |
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| Mon Oct 16 22:35:00 UTC 2023 |