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Service Now BSA-Warren -NJ Hybid at Warren, Texas, USA
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Upama,

CBS

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Service Now BSA (12+ Years OR CLOSE)

Job Location: Warren -NJ- need to be in office 3 days/ week-

Visa- any

Duration 11 months 

Skills: ITIL, ITSM, IT Service Management Business Analyst with ServiceNow

Responsibilities :

This position provides second and third-level support for issue resolution and represents customer interests in IT meetings and projects

Develops and maintains up-to-date technical and administration documentation for a portfolio of technologies, especially ServiceNow.

Maintains a schedule of configuration changes, validation tasks and maintenance tasks to ensure seamless delivery to users.

Works within the IT to assist in project development, testing, and implementation of systems upgrades.

Participates in the evaluation of other administrative technologies that might be used to supplement the current environment.

Answers Tier II and Tier III support requests for administrative technologies; Escalates support requests/Incidents/Major Incidents to both IT software development teams and third-party vendors as required, managing them to resolution.

Analyze, define, and document requirements

Assist with the business case development analyze current state in terms of people, process, and product

Elicit requirements and critical success factors for improved future state

Develop conceptual or graphic prototypes and mockups

In some cases, design scenario-based test plan to validate the solution to determine if it has fulfilled the requirements and is usable

Serve as subject matter expert supporting the development or training and communications

Certification:

ITIL Foundation+

ServiceNow Certified System Administrator (must have)

Must have the ability to:

Be a team player and collaborate with cross-functional teams across the organization

learn quickly and draw meaningful conclusions from independent research

understand and analyze business and IT requirements and provide appropriate solutions

BS degree in Information Systems, Computer Science, Computer Engineering or equivalent

At least 5 years of proven track record as a ServiceNow Business analyst (must understand business rules, client scripts, and workflows) with a deeper understanding of ServiceNow best practices and trends

Experienced in customer service / IT Operations roles to own incidents and guide the support teams on the technical front

Excellent communication and documentation skills

Must be familiar with ITIL and ITSM support processes and terminology

Experience in IT Service Management design, operations processes

Experience in business analysis and configuration or administration of 2+ modules of Service Now Platform

Understanding Scrum Methodology

Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision

Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders, such as clients and internal team members

Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,

Keywords: information technology New Jersey
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Mon Oct 16 23:46:00 UTC 2023

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