| Immediate Interview:: IT Analyst III Specialized (Sr. Engineer for Incident Triage & Monitoring):: Location: Reston, Virginia (Hybrid):: at Reston, Virginia, USA |
| Email: [email protected] |
| From: Mohd Niyaz, Sibitalent Corp [email protected] Reply to: [email protected] Job Description IT Analyst III Specialized (Sr. Engineer for Incident Triage & Monitoring) Location: Reston, Virginia (Hybrid) Type: Contract PR: 60/HR C2C Location Hardon, VA Hybrid 3/2 Client: Fannie Mae Description In this incident management function, manage incidents to resolution in a 24/7/365 environment using the Datum Technologies Group incident management processes, effectively guide incident and triage calls from a technical perspective, share technical details obtained from monitoring tools and dashboards to aid troubleshooting, outline details of resolution activities, recommend and implement improved processes, provide timely status updates to stakeholders, assist with post-mortem related activities and support various efforts related to operational improvements. Manage efforts to maintain application in production, including troubleshooting stoppages, repairing bugs, documenting application performance, and coordinating with technology infrastructure management. KEY JOB FUNCTIONS 1. Manage IT production incidents to resolution in a 24/7/365 environment using the Datum Technologies Group incident management processes and communicate management of incident status, impact, and resolution actions. 2. Hands on experience managing and monitoring applications deployed on Amazon Web Services (AWS). 3. Troubleshooting and resolving incidents on the AWS cloud infrastructure. 4. Experience with building tools for monitoring and troubleshooting of system resources in an AWS environment. Ability to triage AWS related incidents using monitoring tools on AWS Cloud. 5. Experience with performance engineering of AWS Cloud applications. 6. Hands on experience working with AWS tools like EC2, ELB, RDS, Redshift, DynamoDB, Aurora, Route53, ECS, Lambada, S3, Batch, CloudWatch, CloudTrail, WAF etc. 7. Hands on experience with transaction level monitoring using Dynatrace and Splunk. 8. Ability to perform transaction level monitoring and troubleshooting in AWS cloud platform. 9. Eyes on glass monitoring of the health of applications as well as the underlying infrastructure. 10. Monitoring experience with tools like Extra hop, SolarWinds, Netcool suite, Catchpoint, MoogSoft. 11. Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance. 12. Proactively looking for hardware, software, and environmental alerts or malfunctions. 13. Effectively lead and guide Incident triage calls from a technical perspective analyzing different components of the infrastructure and application environment via the use of a variety of monitoring tools and processes. 14. Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools. 15. Perform analysis of data, evaluating multiple application protocols including web, database, storage, and supporting infrastructure such as AWS, UNIX, DNS, LDAP, SSL, SMTP, and FTP. 16. Influence other technical teams on the calls and articulate troubleshooting steps effectively. 17. Lead required technical follow-up calls for critical incidents. 18. Assist with documentation of Root Cause Analysis (RCA) or Correction of Errors (COE) and data quality for all ECC communicated incidents. 19. Ensure appropriate functional and management escalation takes place as per the standards and procedures. 20. Follow up on items that could potentially negatively impact production operations, assist with post-mortem related activities and support various efforts related to operational improvements. 21. Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests. 22. Participate in on-call rotation. Ability to work on any shifts as needed including weekends and night shifts. 23. Ability to report incident details and metrics to senior leadership. EDUCATION Bachelor's Degree or equivalent required. MINIMUM EXPERIENCE 6+ years of related experience SPECIALIZED KNOWLEDGE & SKILLS 1.6+ years of working experience with different IT Infrastructure components such as Unix/ Linux Servers, Wintel Servers, AWS, networks, firewalls, routers, load balancers, VPN, Apache, web logic, LDAP, Active Directory, Exchange, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access management solutions for single sign on. Subject matter expertise is not required and experience with at least eight of the above is preferred. 2.Senior level hands-on working experience with Amazon Web Services (AWS) and Dynatrace. 3.Proven methodical approach to problem identification, monitoring, problem solving and resolution. 4.Ability to analyse different components of the infrastructure and application environments during Incident triage calls. 5.Aptitude to influence other technical teams on the incident calls and articulate troubleshooting steps effectively. 6.Experience and confidence working with all levels of management; excellent written and verbal skills. 7.Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to run large conference calls during Incident calls with a wide range of personnel and management levels. 8.Strong relationship management skills and aptitude to multi-task and work well in a high stress environment, both within teams and independently. Preferred Qualifications: 1.Understanding of tools like CloudFormation or Terraform 2.Management and troubleshooting of Middleware products on UNIX and Linux environments. Knowledge of Service Oriented Architecture (SOA), Java etc. 3.Understanding of Azure or Google Cloud. 4.AWS Solution Architect Associate or higher certification Prior Datum Technologies Group or Financial industry experience (AWS) AND (Infrastructure) AND (network) AND (Firewall) and (EC2) AND (VPN) AND (Dynatrace) AND (UNIX OR LINUX) Keywords: sthree active directory information technology microsoft Virginia |
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| Tue Oct 17 02:33:00 UTC 2023 |