| ServiceNow Release Manager at Remote, Remote, USA |
| Email: [email protected] |
| From: Manoj, Nitya Software Solutions [email protected] Reply to: [email protected] Job Title: ServiceNow Release Manager Location: 100% Remote Role Job Type: Contract/Parttime Visa: Only USC & GC Interview Process: Teams Video Interview JD: Manage the backup and reimplementation of in-progress development pre and post clone of the environments Create and manage the lifecycle of change tickets related to ServiceNow development Provide appropriate metrics and KPIs as needed Manage Deployment/Release windows both Production and Non-Production environments Building and maintaining strong internal customer relationships is essential as this position will work with Business Drive implementation of tested system changes with distributed teams to determine priorities, schedule new builds and releases, and maintain the environment / build planning Drives improvement opportunity session with senior stakeholders related to release management Develop and maintain a high degree of system knowledge of the products Interfacing with external business stakeholders Develop metrics and reports to help the team understand its health and progress and to set goals Coach team members to understand Release Management principals Ensure clear communication and collaboration among the Operations, Product Owner and members of the Development team Work with project managers to ensure milestones are aligned with releases, interdependencies are addressed, and the integrity of the release can be measured Manage risks and resolves issues that affect release scope, quality, and schedule Maintain a release repository and manages key information such as build and release procedures, dependencies, and notification lists Conduct Release Readiness reviews Ensure best practices are followed during the release, including the creation of and execution against high quality deployment plans and checklists Communicate release details, schedules and planned outages to stakeholders. Provide reporting to leadership on release status and quality Continually work towards making improvements in the release process. Strong process orientation and demonstrated ability to define and document new or improved portfolio processes, templates and tools, and create a wide variety of reporting mechanisms for leadership, stakeholders, and team members. Highly proficient written communication, analytical and problem-solving skills. Highly skilled in the creation of presentations, new reporting mechanisms and other documents. High level of attention to detail, including the ability to assess, and synthesize large amounts of content and data related to program status, issues, risks, dependencies, and schedules and distill it in crisp clear language appropriate for a variety of audiences including technology and business executives. Excellent verbal communication, presentation, collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels. An ability to influence without direct authority, as well as demonstrate an appropriate level of assertiveness, is critical. Demonstrated ability to thrive in a team-based environment that is fast-paced, rapidly changing, and service-oriented. Demonstrated commitment to ongoing professional development, learning new skills, and taking on new challenges. Keywords: information technology green card |
| [email protected] View all |
| Tue Oct 17 20:53:00 UTC 2023 |