| Service Now BA onsite at Remote, Remote, USA |
| Email: [email protected] |
| From: Akash Sharma, Tek Inspirations [email protected] Reply to: [email protected] Position: Service Now BA onsite Location: Warren, NJ Type: 12months contract MOI: video IMPORTANT: REQUIREMENTS: This position provides second and third-level support for issue resolution and represents customer interests in IT meetings and projects Develops and maintains up-to-date technical and administration documentation for a portfolio of technologies, especially ServiceNow. Maintains a schedule of configuration changes, validation tasks and maintenance tasks to ensure seamless delivery to users. Works within the IT to assist in project development, testing, and implementation of systems upgrades. Participates in the evaluation of other administrative technologies that might be used to supplement the current environment. Answers Tier II and Tier III support requests for administrative technologies; Escalates support requests/Incidents/Major Incidents to both IT software development teams and third-party vendors as required, managing them to resolution. Analyze, define, and document requirements Assist with the business case development analyze current state in terms of people, process, and product Elicit requirements and critical success factors for improved future state Develop conceptual or graphic prototypes and mockups In some cases, design scenario-based test plan to validate the solution to determine if it has fulfilled the requirements and is usable Serve as subject matter expert supporting the development or training and communications Skills: ITIL Foundation+ ServiceNow Certified System Administrator (must have) Certificates: SN CSA Keywords: business analyst information technology New Jersey |
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| Tue Oct 17 20:58:00 UTC 2023 |