| Requirement // Genesys Product - Tech Lead// Contract // Sunrise, FL --- Onsite at Remote, Remote, USA |
| Email: [email protected] |
| Role Genesys Product - Tech Lead Location Sunrise, FL (Day 1 On-site 5 Days a Weeks Work from Office) Type Contract/C2H Duration Long Term Contract Job Description Relevant Experience: 10+ Years Minimum Qualifications: Architect/Call Flow Administrator Responsible for constructing call flows using Architect. Business Champion Provides resources and funding for the implementation, removes organizational roadblocks, and articulates the business vision during project implementation. Contact Centre Manager Responsible for configuring and running contact center activities such as outbound dialling campaigns, scripts, quality evaluations, and workforce management schedules. Contact Centre Agent Performs inbound and outbound customer interactions by phone, email, or chat. Responsible for joining queues, annotating recordings, viewing evaluations, and assigning wrap-up codes. Contact Centre Supervisor Acts in a managerial role to the agents and handles such responsibilities as managing queues, generating reports, managing wrap-up codes and canned responses, viewing performance data, and reviewing call recordings. Designated Support Contact Acts as the liaison between the customer and Genesys Cloud Support. Responsibilities include maintaining a general understanding of Genesys Cloud services and participate in support ticket troubleshooting. Infrastructure Expert Acts as point of contact for any LAN/WAN/telecom-related activities during project implementation. Project Manager Acts as a point of contact for resource management, logistics coordination, and internal communications management during project implementation. Genesys Cloud Administrator Responsible for daily operation, user and group administration, configuration changes, usage policies, and collection of materials needed by Genesys Cloud Support like conversation IDs or console logs. Genesys Cloud Developer Responsible for creating applications that use the Genesys Cloud APIs or integration capabilities. Familiar with web programming and REST APIs. Thanks & Regards, Ashirwad Chauhan Technical IT Recruiter Office: 732-807-8336 [email protected] -- Keywords: information technology Florida |
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| Wed Oct 18 00:04:00 UTC 2023 |