| URGENT REQUIREMENT--ServiceNow Operations Managerwith ITOM exp. in McLean, VA at Mclean, Virginia, USA |
| Email: [email protected] |
| From: Suman Bala, HMG America LLC [email protected] Reply to: [email protected] Job TitleSNOW Operation ManagerClientHexawareLocationMcLean, VirginiaJob Description HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for SNOW PM in McLean, VA. Below is the detailed job description. ServiceNow Operations Manager with ITOM exp. Job Location: McLean, VA Need candidates who are Local to McLean OR willing to relocate to McLean. Work Model: Onsite from Day1 Hybrid (3 days onsite, 2 days remote) No H1B Transfers at this point. Client: Hexaware/Freddie Mac Role Overview: Service Management Operations Lead, a self-driven individual who would be accountable for managing & driving development & operations of one or more ServiceNow platform applications. Examples could be to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, event management and ITOM implementations, continuous service improvement, dashboard and metrics reporting via ServiceNow performance analytics. Job Description: Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation and governance. Managing several key/strategic projects at any given point in time preferably for ITSM, ITOM etc. Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction. Handling commercial acumen i.e., Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI at Program Level with alignment and understanding of contracts. Maintaining strong business communication, presentation and conflict management Maintaining and delivering quality metrics, burn down charts, progress and status reporting at Portfolio Level Managing relationships & status reporting within the organization, with clients & applicable third parties Managing internal and external dependencies for the projects/ program Create and track a plan to deliver the program goals, including the technical implementation plan Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables Build positive relationships with supplier partners & external stakeholders to deliver software, co-ordinate rollouts or installations, or professional services Scope (requirements)/ backlog management, quality management and risks and issues management Driving continuous improvement, defect prevention/ change journeys as part of a delivery engagement Create & manage end-to-end program plans Experience in managing large teams and comfortable working in a matrix organization. Manage overall program schedules, budget, resources etc. Accountable for end-to-end delivery of overall program Accountable & lead to deliver agreed solutions with agreed quality Manage overall program risk tracking process Monitor and manage overall program scope Foster partnership with customers/stakeholders/sponsors Desired Skills/Requirements: 10-12 years of experience in ServiceNow operations / Program/Project management experience in IT out of which at least 3-4 years of ServiceNow support operations experience ITIL or ITSM certifications preferred. Strong skills in metrics / SLA and reporting various other metrics via ServiceNow performance analytics. Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow or Summit is preferred) Detail-oriented Thrives in collaborative environment Strong oral and written communication skills with the ability to communicate technical information in non-technical language Proven people management skills for 10+ team size Ability to work with all levels of client and internal resources. Ability to organize, delegate, and leverage resources to accomplish objectives Supervisory skills and the ability to leverage support from other parts of the organization Experience of performing large amount data analysis Business & IT strategy experience Customer-focused mindset Strong customer service orientation Passion for analyzing problems, designing creative solutions Close attention to detail and accuracy Deadline driven and results oriented Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change manageme Thanks and Regards : Suman Bala US IT Recruiter HMG America LLC Direct number - 7327905647 Board number - 7327905001 Ext.number - 105 E: [email protected] W: www.hmgamerica.com Linkedin :https://www.linkedin.com/in/suman-bala-002558220/ Keywords: information technology Colorado Virginia |
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| Wed Oct 18 21:21:00 UTC 2023 |