| Service Desk Analyst (Help Desk Analyst) | Hartford,Connecticut 06107---Hybrid at Hartford, Connecticut, USA |
| Email: [email protected] |
| From: Charan, Anveta [email protected] Reply to: [email protected] Role: Service Desk Analyst (Help Desk Analyst) Location: 55 Farmington Avenue Hartford, Connecticut 06107---Hybrid Client: STATE OF CONNECTICUT Required Skills/Experience The candidate must have the following skills or experience: Bachelor of Science in Information Technology or related field. Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures. Minimum 3 years of experience working in IT Help Desk support environment. Working knowledge of System Center Service Manager or other enterprise ticketing systems alike. Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support. Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must. Proficient with the following technologies: Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory. Thanks & Regards Charan Anveta, Inc. 1333 Corporate Drive, Suite #108 Irving, TX 75038 [email protected] https://www.linkedin.com/in/charan-reddy-ba6450236/ Keywords: information technology Texas |
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| Thu Oct 19 02:08:00 UTC 2023 |