| Specialist Services Delivery || Carlisle, Pennsylvania Hybrid at Carlisle, New York, USA |
| Email: [email protected] |
| From: Garima, TEK Inspirations LLC [email protected] Reply to: [email protected] Specialist Services Delivery Location: Carlisle, Pennsylvania Duration: 5 Months, Contract to hire. JOB DESCRIPTION Pushing the bounds of the retail world, this company is highly successful and accumulates over fifty billion dollars in annual revenue. Diversity of thought, community, and even location is paramount to this company, which is why this company has expanded their communal reach to over two thousand different storefronts. With a mind for diversity, this company understands the worth of their employees and they strive to create a practical work life balance for their employees. This practical and diverse mentality is extended to the ample opportunities that they offer to their employees, including overtime for contractors, as well as other monetary and title-based incentives. Longevity of employment is pivotal to this company, and they actively search and create long term employment options even for contractors. Between the diversity that this company offers and the job security that this company offers, even to contactors, this company proves that it has an unequivocal entrepreneurial spirit and is insurmountably invested in their employees. This candidate will be responsible for managing and directing all service support and delivery actions to ensure they meet business needs and IT requirements. The role requires a high level of technical proficiency and requires an individual with executive presence and strong communication skills. This role is primarily responsible for overseeing the day-to-day delivery of services in a manner that meets or exceeds established service levels and conforms to policies and expectations. This position will need to interface closely with the solution teams on the implementation of solutions and on changes. This position will require a strong knowledge of business processes and will oversee the performance of service providers to ensure that services are delivered as required to meet the needs of the business. This position has responsibility across the domain including Network, EUC Distributed Computing and Applications and requires strong knowledge to support those areas. RESPONSIBILITIES Responsible for the Strategy and ownership and resolution of service issues involving production applications. (e.g. network outages, failed applications, hardware failures) Coordinate functions between solution teams and vice providers to ensure timely resolution of incidents. Review daily service metrics which identify the success of the services being utilized. Make recommendations to Service Management and coordinate the implementation of changes to services and service levels for continuous improvement. Work with counterparts in the outsourcer(s) organizations to negotiate service level issues. Manage 3rd party vendor relationships to optimize service. Work with the solution teams and service providers to ensure that sufficient support resources are available to meet established service levels and business requirements. Work with service providers to drive root cause analysis and the implementation of corrective and preventive measures. Interface with solution teams to coordinate the implementation of new solutions and changes into assigned areas. Works with the Service Delivery Performance to recommend actions to maintain or improve service levels. Work with counterparts in the outsourcer(s) organizations to negotiate service level issues. Manage 3rd party vendor relationships to optimize service. Work with the solution teams and service providers to ensure that sufficient support resources are available to meet established service levels and business requirements. The role requires a high level of technical proficiency and requires an individual with executive presence and strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Macintosh, PC's, mobile devices, printers, and video conferencing. Customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools. Stay current on technology in order to best recommend solutions and products that enhance user productivity, needs, and expertise. Analyze issues and trends, determine root causes, and troubleshoot for resolution. Ability to set up, support and troubleshoot audio visual and video conferencing equipment for large scale meetings. Additional job duties may be assigned as needed to meet the needs of the business and support our Values.] Allen & heath digital mixing console knowledge to the job requirement QUALIFICATIONS Associates degree 2+ years in a service delivery role; preferably in an outsourced model Very detail oriented Excellent customer service skills Basic understanding of the contractual terms with our service providers Strong Audio/Video skills Strong communication skills Business maturity Relationship skills Ability to work independently. Customer focused. Some Travel Included (overnight) NICE TO HAVE Bachelors degree Knowledge of ITIL processes Knowledge in ESM software ServiceNow a plus Keywords: information technology |
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| Thu Oct 19 21:49:00 UTC 2023 |