| MIM coordinator - IT Systems Management Analyst Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Kowsalya.A, IDC [email protected] Reply to: [email protected] Hello, Hope you are doing great. We have an opening for the position of MIM coordinator - IT Systems Management Analyst Remote Contract position for our clients, Kindly read the job description and let me know your interest. Job Description: This function coordinates the processes and activities that focus on restoring service after an incident occurs. Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity. This function also includes those who operate and monitor computer and peripheral equipment. Documents all problems (hardware, application, facility, etc.) and takes corrective action as required. Primary responsibilities: Performs incident management, service restoration, and/or change verification activities. Prioritize incidents based on defined ITSM priority definition and guidelines. Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect Severity levels assigned. Effectively communicate awareness, issues, alert confirmations and status, to team and other areas. Utilize documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health providing higher-level support for support groups with respect to critical applications health. Skills: MS Windows OS, Office Suite, Strong communication skills (written and verbal). Incident Management. General knowledge of server (UNIX, LINUX or Windows), database (SQL, Oracle or DB2), Network (LAN / WAN), and Web (WebSphere or IIS). ITIL skills ServiceNow knowledge. Keywords: information technology microsoft |
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| Fri Oct 20 21:27:00 UTC 2023 |