| XStore POS Specialist | Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Tim Patten, Pullskill Technologies Inc [email protected] Reply to: [email protected] Job Title: Solution Engineer Senior Location: 100% Remote Duration: 6 Months Key Requirements: Good knowledge of Xstore implementation and upgrade Looking for a hands-on Xstore technical person worked on Xstore support activities Good understanding about Xstore application and integrations Good hands-on the support Xstore application and database issues Good hands-on Oracle technology components Responsibilities Xstore Oracle Application support engineer role focuses on operations support, code deployments and rollout issues to ensure consistent delivery of IT services to our business stakeholders This support role is responsible for the Oracle XStore POS support that spans entire client This engineer will manage upgrades, patches, and support issues as they occur This engineer will act as a SME supporting L3 and L2 teams Willing to support and be on the off hours shifts This is a highly visible to the business and hands on role Daily tasks include analyzing diagnostics using Splunk monitoring tool, troubleshooting, addressing Xstore POS software problems during outages and making sure that all the critical Xstore POS technology components are recovered in time and provide technical support to businesses teams As well as plan for problematic situations and create procedures to restore systems and their functionality This engineer should have sound understanding on Xenvironment and EFTLInk Candidate should have good understanding of Xstore architecture including Lead-Non lead Good understanding of Xstore Office suite Good understanding about EOD process and as well store opening process for Xstore POS Responsible for coding systems or updating programs by altering code strings (mainly Java) if necessary Should have high level understanding on client platform footprint that includes Oracle technology products, Exadata, VMware - Linux vm-s, Hyper V and windows 10 Manage day to day activities such as incidents, problem tickets and change management Escalate the incidents to leads if you see that issue is not getting attention Cross collaborates with different support teams during any critical incidents, and also owning any of the takeaways Partner with our third-party support vendor to ensure system stability Manage the upgrade process to newest version of the software Provide customer service to internal and external guests to ensure consistent experience Documenting any new issues as the SOP-s for the support teams Escalate issues in line with company processes to ensure customer demands are met Qualifications: Bachelor's Degree in IT or equivalent work experience 8+ year-s of IT experience implementing different Oracle products (required) 5+ year-s of experience implementing and/or supporting Oracle Xstore (required, key item) 5+ of experience on Oracle WebLogic server (required) Solid understanding about Oracle Database 12c/19c/21c (required) 5+ year-s of experience implementing and supporting Oracle E-commerce & MOM suite (plus) 2+ year-s of experience using enterprise software development (preferably Java) (plus) Java software design and/or development (plus) Functional and technical knowledge of Xstore suite version V17 to V21 Hands-on experience in planning, testing, and executing upgrades and patches Good understanding of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.) and back-office functions (cash management, open/close, TLOG, data flow) Communication skills - Must be able to effectively convey technical information to diverse audiences Strong interpersonal skills - including the use of written, electronic, and oral communication Sound problem-solving, reasoning, analytical, aptitude, attention to detail skills Time-management skills, self-motivated and directed Adept at reading, writing, and interpreting technical documentation and procedure manuals Ability to present ideas and solutions in user-friendly language/ Ability to explain technical concepts to inexperienced users Keywords: information technology |
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| Tue Oct 24 00:50:00 UTC 2023 |