| Production Support Engineer at San Leandro, California, USA |
| Email: [email protected] |
| Production Support Engineer No. of open positions: 2 Location: San Leandro, CA (Local Only). Roles and Responsibilities: Responsible for the day-to-day maintenance of the Customer Mobile App platforms and its features in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure, Tools, Backend Support team members. In depth Functional knowledge of the application(s) supported and inter dependencies. Proactively monitors Mobile Platforms using AppD/Glass Box/Splunk tools. Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership. Review and analyze the App stores feedback, Customer feedback tickets and daily production monitoring reports for possible root cause. Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the issues resolution. Performs daily manual checks on Mobile Dashboard to ensure that App stability and healthiness. Experience (3 yrs): 3 years Development experience in Web or Mobile Technologies 2 + years in an application monitoring/support related role 2 + years using Splunk and expert in creating complex Splunk queries Strong communication skills with the ability to capture and articulate technical and non-technical details. Exceptional verbal and written communication skills Listening ability and patience Extraordinary customer service and relationship management experience Critical thinking skills Flexibility to work Thanks, Regards, Deepansh Saxena Senior Technical Recruiter, Zodiac Solutions Inc Email: [email protected] https://www.linkedin.com/in/deepansh-saxena-0aa290199/ Cell: +1 (484) 516-0612 Ext: 222 Whats App: +1 (647) 800-5074 Office: www.zodiac.solutions.com Note: Due to high call volume if I miss your call, email and LinkedIn is the better way to reach me -- Keywords: information technology California |
| [email protected] View all |
| Wed Oct 25 19:47:00 UTC 2023 |