| D365 Dynamics Administrator at Remote, Remote, USA |
| Email: [email protected] |
| From: Vicky, istaffx [email protected] Reply to: [email protected] Work with our external delivery partners to develop and deliver a new Dynamics CRM solution for CPRE, that meets the requirements of the organization. System administrator of Dynamics 365 CRM within the Knowledge and Data team, managing business expectations and liaising with stakeholders to manage changes in line with appropriate. controls. Develop, configure, customize and maintain the CRM system, solutions, apps and integrations. Documenting the critical processes and training stakeholders on how to use the CRM. Be responsible for providing adequate and timely data selections, uploads, extractions, and reports and champion effective use of data accuracy and lead in making others more data literate and able to access information. Providing recommendation and enhancing CRM capabilities, through communication with key stakeholders. Supporting volunteers and the network with CRM related tasks. Experience administering a Dynamics 365 CRM system, with Customer Engagement applications Experience in implementing changes to CRM front end through customising and configuration Experience with D365 Dataverse, Power Platform, PowerApps (model driven and canvas), automating business processes with Power Automate Strong data quality and management skills, to ensure data integrity, carrying out data cleaning, improvements and de-duplication and understand, report and seek to rectify data quality issues. Good understanding of CRM reporting with Power BI to create dashboards/views/reports to meet business requirements Experience with modifying and maintaining system customization to business processes, workflows, and dialogs; templates; lead nurtures and email sends; fields and forms; among other possible customizations. Experience serving in a primary support role for a Microsoft Dynamics environment to include system backup, maintenance, patch updates, error logs, and release management. Good working knowledge of SQL server and ability to query in SQL Provided user support as necessary within an organization, and acted as first line support and point of escalation for support team. Assist with user documentation and troubleshooting of technical issues with the platform. Been involved in supporting a user training program - to enable other colleagues to support and learn how best to use the system. Knowledge of how to manage and maintain user permissions, security roles and security teams. Strong interpersonal skills and ability to be able to work comfortably with both technical and nontechnical stakeholders Ability to respond in a flexible and adaptive manner to support business requirements, when ad hoc requests are made Keywords: business intelligence active directory Delaware |
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| Wed Oct 25 23:39:00 UTC 2023 |