| Program Manager at Dallas, Texas, USA |
| Email: [email protected] |
| From: Saeeda, Global IT Family [email protected] Reply to: [email protected] Job Title: Program Manager Location: Dallas TX Duration: 6-12 Months Job Description: contractor position for a Program Manager to oversee the project management interface with some of our largest customers in North America (large Cable or Telecom operators) for our Gateway & Extender product lines. Familiar with the latest Hardware & Software technologies for Broadband operators, the CPM will drive projects with cross-functional teams and of our customers from initial concept specification and pre-sales activities to commercial deployment and feature evolutions. The Customer Program Manager will own coordination with multiple teams inside the organization (Product, Engineering, Procurement, Sales, Supply Chain), external partners (chipseters, Software companies, external labs) and multiple teams of our customers (Product, Engineering, Field ops). The CPM will ensure accuracy of customer requirements, tracking of priorities and deliveries, and proper management of escalations. The CPM will produce advanced reporting tailored to multiple audiences. The CPM will assist in creating impactful material for customer communication. This contractor will be based in Dallas and is part of the North American Broadband Solutions group. Prior experience with Broadband operators and WIFI or 4G/5G Wireless products is strongly desired. Responsibilities: Program Management for business critical & complex projects in a customer-facing role Guarantee proper management of customer specification documents for Hardware & Software requirements Work closely with Engineering and Product Management to build complete project plans from feasibility study to development, qualification, delivery and final approval for commercial deployment Close relationship with technology partners (chipset manufacturers, 3 rd party Software solutions) to resolve escalations and drive the feature roadmap Prioritization of critical activities and tickets Monitoring and continuous improvement of product KPIs and performance in the field Work with the Sales team to manage customer expectations and satisfaction Skills and Knowledge: Project / Program Management experience is a MUST (5-10 years) Previous experience in the Telecom/Broadband or IT/Networking industry is preferred Previous experience in a customer facing role is a preferred Familiarity with Broadband technologies such as IP, Voice over IP, IPTV, Cable, Fiber, Wireless 4G/5G, Ethernet, WiFi, TR069, Mesh, IoT, Cloud-based solutions, Quality of Service Excellent oral & written communication in English. Ability to present in front of C-level audience Ability to work with remote teams in multiple time zones across North America, Europe and Asia Excellent organization skills and autonomy to work on multiple projects in parallel Proficiency in technical project management tools: JIRA, Bugzilla, MS Project, MS Teams, MS Office Thanks & Regards, Saeeda Shaikh Global IT Family LLC Email: [email protected] www.globalitfamily.com Keywords: cprogramm information technology fiveg fourg microsoft Texas |
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| Fri Oct 27 22:34:00 UTC 2023 |