| Hiring Now : : Network Engineer (End User Support Tech): : Alpharetta, GA at Alpharetta, Georgia, USA |
| Email: [email protected] |
| From: Surya kanta pradhan, Vyze inc. [email protected] Reply to: [email protected] Job Description - Candidates must be local and must have an ID Position: End User Support Tech Location: Alpharetta, GA Visa: All visas welcomed- no sponsors are provided though MOI: Skype Responsibilities include: - On-site support - participates in end-user support and problem identification for all areas of the IT infrastructure. This includes supporting multiple building locations in a given geographic region. - Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and peripherals - Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications. - Evaluate user requests and requirements and recommend effective technological solutions. - Escalates to the next level of support for issues he/she cannot individually resolve and perform the role of technology liaison for the supported users and their issue. - May be required to work outside normal working hours and participate in an on-call rotation - Participate in the Continuous Improvement and Problem Management process - Identify and escalate chronic environmental, desktop and infrastructure issues impacting our users and their facilities to the Problem Management team - Identify and escalate technology outages impacting our users and their facilities to the Incident Management team Qualifications: - Bachelors degree and/or extensive relevant experience - Excellent Microsoft Windows and Office support and trouble-shooting experience - Strong organizational and problem-solving skills. - Excellent verbal and written communications skills. - Intermediate knowledge of VMware and Citrix - Intermediate knowledge of network architecture and topologies - Experience in the financial industry - Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT) - Shell scripting experience a plus (Windows PowerShell, Perl, Windows cmd line) Keywords: information technology Georgia Idaho |
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| Mon Oct 30 21:59:00 UTC 2023 |