| LEAD SUPPORT ANALYST at Remote, Remote, USA |
| Email: [email protected] |
| From: Santhoshi, HAN IT Staffing [email protected] Reply to: [email protected] Role: Support Analyst Lead - Remote Work location: CHICAGO (US:60701), IL Client : Capgemini JOB DESCRIPTION ""Strong Application/Production support experience o Strong ITIL knowledge, must have worked in Multi Vendor and Multi tenant platform o Must be able to coordinate among various teams for delivering results o Good Application Support knowledge required, must be flexible for a 24*7 environment o Incident/Problem & Knowledge management with expertise on root cause analysis (RCA) o Achieving quality deliverables by maintaining the SLA and standard practices o Good to have ITIL V3/ITIL4 certification. o Good Application Support knowledge required o Work closely with business teams, development team and quality teams for project requirements o Good to have knowledge of Windows, Word, Excel, PowerPoint, Visio, and MS Project o Excellent documentation & communication skills o Good organization skills; ability to work in a fast-paced, often changing, sometimes ambiguous environment """ Keywords: information technology microsoft Illinois |
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| Mon Oct 30 23:34:00 UTC 2023 |