| Salesforce Service Cloud Technical Solution Architect in NYC at NYC, New York, USA |
| Email: [email protected] |
| From: Abhishek, VBeyond [email protected] Reply to: [email protected] Hi, Hope you are doing great. I would like to check your interest & availability for the below-mentioned position. If you are interested kindly reply back to me with your updated resume, contact details & the best time to reach you. Job Title : Technical/Solutions Architect - Salesforce Service Cloud Location: NYC (Hybrid) Job Type : Contract Key Responsibilities: Leverage in-depth knowledge of Salesforce Service Cloud, both functionally and technically, to collaborate with business process and development teams. Design, implement, and provide support for Service Cloud solutions at the enterprise level. Define and document business requirements, and develop technical designs that align with customer needs. Conduct solution design trade-off sessions to evaluate various design options, balancing business value and development/maintenance costs. Understand the operational metrics and performance indicators relevant to managing a Customer Service environment. Demonstrate an understanding of the relationship between a Customer Service environment and other business units. Possess knowledge of technology enablers used within a Customer Service environment, such as Computer Telephony Integration, Portal self-service, Knowledge or Case Management. Qualifications: Prior experience working with Salesforce Service Cloud in a retail environment is highly desirable. Strong communication and collaboration skills to work with cross-functional teams. Ability to adapt and learn new technologies and concepts quickly. Salesforce Service Cloud Consultant certification is required. Salesforce Platform Developer 1 certification is required. Additional certificates would be preferred. Keywords: |
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| Tue Oct 31 02:40:00 UTC 2023 |