| Salesforce Administrator-NC-DHHS at Remote, Remote, USA |
| Email: [email protected] |
| From: Nagajyoti, INNOZA TECH LLC. [email protected] Reply to: [email protected] Position: Salesforce Administrator Location: Dix Campus, Raleigh, NC Duration: 12 Months Client: DHHS All work must be performed on State premises at the client's discretion. Do you accept this requirement Responsibilities include: - Triage and resolve assigned tickets in timely manner with high quality, which may require engaging directly with providers and recipients - Develop and expand Salesforce skills to enable resolution of tickets across wide range of issues - Use ServiceNow to manage assigned tickets through resolution, including documenting steps taken during resolution and assigning tickets to other teams as needed for triaging and resolution - Escalate potential CVMS defects or enhancements to Tier-3 Support Lead - Triage and resolve issues with CVMS providers information displayed on Vaccines.gov - Support resolution of issues with CVMS Direct (EHR) providers submission of information to CVMS - Monitor and support resolution of CDC Report errors associated with CVMS data - Participate in special projects as requested (e.g., outbound contact campaigns) Skill sets needed: - Salesforce Administrator Certification - ServiceNow - Oral and Written Communications - Problem-solving -Collaboration -Customer Service - Support Lead, in addition to the skills listed above: JIRA MS Excel DataLoader Team Management / Supervision Issue Management and Escalation Continuous Improvement |
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| Wed Oct 12 02:06:00 UTC 2022 |