| Wi-Fi Support Technician @Atlanta, GA (Hybrid) at Remote, Remote, USA |
| Email: [email protected] |
| Hi Vendors , Please find the below job description for Wi-Fi Support Technician and share your best suited consultants profiles with Resume Work Authorization Current Location Role/Title: - Wi-Fi Support Technician Hybrid, Atlanta , Georgia Local to Georgia Only HYBRID work option: However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement General Description Under broad supervision, designs, codes, tests, modifies & debugs computer software. Writes & analyzes programs of moderate complexity. Analyzes, researches, & resolves program or systems problems & develops program documentation. Job Description Position Responsibilities: Maintain, patch and update CISCO Meraki devices across the enterprise. Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort. Coordinate with vendors and business teams to ensure timely resolution. Engage other DHS employees and vendors to troubleshoot and resolve wireless network issues. Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner. Resolve requests within SLA while providing the highest level of customer service. Follow up with customers to ensure the issue has been resolved. Gain feedback from customers about service provided. Run ServiceNow reports as required or requested. Work with management to continuously improve the WiFi support process. Qualifications & Skills Required: Experience supporting Meraki devices in a remote environment. Prior Cisco WLAN experience. Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers Experience installing and troubleshooting WiFi networks. Strong customer relationship focus. Detail oriented with the ability to work independently and remotely. Excellent oral, written, and interpersonal communication. History of performing well under pressure. Detail oriented and well organized with the ability to multitask. Experience with the ServiceNow ticketing system. Education and Certifications Bachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. CISCO Certifications. Skills Matrix Bachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. Required CISCO Certifications (MUST UPLOAD CERTIFICATION) Required Experience with the ServiceNow ticketing systemRequired 5 Years Experience installing and troubleshooting WiFi networks. Required 5 Years Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers Required 5 Year Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. Required 5 Years Experience supporting Meraki devices in a remote environment. Required 5 Years Cisco WLAN experience Required 5 Years Thanks & Regards , Siva Krishna D Sr. US IT Recruiter Lucid Technologies Inc E : [email protected] -- Keywords: information technology Wisconsin |
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| Tue Oct 31 20:54:00 UTC 2023 |