| Immediate Need - Production Support Analyst - Multiple Locations (Hybrid) at Remote, Remote, USA |
| Email: [email protected] |
| Hello, Hope you are doing well today! My name is Ajay Reddy, and I am a senior recruiter working with ITech US Inc. If you are currently looking for new opportunities. I have an exciting opportunity with one of our clients in Multiple Locations (Hybrid). Please let me know if you are interested. Below are the job details for your review. Role: Production Support Analyst Location: Plano Tx, Palo Alto CA, Chicago, NY, or Columbus locations (Hybrid) Duration: Long term Contract Job Description: As a production support, patient support to our customer support teams. Create and manage production incidents in collaboration with support and onboarding teams escalate issues based on customer impact. Work closely with product and engineering to resolve customer issues. Participate in critical incident response calls and servers and escalation point for customer support cases new line carefully evaluate alternate risks and solutions before taking action to provide timely resolution. Follow up on root cause analysis to identify the underlying problems and device strategic solutions. Developing and maintaining long lasting collaborative relationships with stakeholders Actively respond to service request from client facing support teams, operations, risk control partners, etc Plan, incident management and technical call facilitation and communications during critical outage situations Qualifications BS/BA degree or equivalent experience with four plus years of hands on experience in production support Working knowledge of production support role, incident, problem and change management Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence. Strong knowledge of relevant applications and development of life cycles Proven expertise in application development and support environment. Understanding of web and mobile applications Ability to work in a fast-paced environment, Be flexible, follow tight deadlines, organize and prioritize work Understanding of risk, controls and compliance to departmental and company wide standards Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals. Ability to run production incident conference bridges. Regards: Ajay Reddy iTech US Inc. Ph: 802-318-4365 (Ext- 376) -- ** Uses below link to join on WhatsApp/Telegram/LinkedIn/Google Group ** Share below link with your colleague *** ---------------------------------------- https://linktr.ee/vinodusit ---------------------------------------- --- Keywords: business analyst access management information technology California New York Texas |
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| Tue Oct 31 23:07:00 UTC 2023 |