| Requirement || Wi-Fi Support Tech || Atlanta, GA(Hybrid) at Atlanta, Georgia, USA |
| Email: [email protected] |
| Hi, Hope you are doing well. We are looking for an Wi-Fi Support Tech to fill its Long-Term Contract position. If you are interested, please reach out to me on [email protected] / 7328258433 to discuss more about the position. Job title: Wi-Fi Support Tech Location: Atlanta, GA(Hybrid) *MUST BE LOCAL TO METRO ATLANTA AREA* CISCO Certifications (MUST UPLOAD CERTIFICATION) Position Responsibilities: Maintain, patch and update CISCO Meraki devices across the enterprise. Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort. Coordinate with vendors and business teams to ensure timely resolution. Engage other DHS employees and vendors to troubleshoot and resolve wireless network issues. Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner. Resolve requests within SLA while providing the highest level of customer service. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about service provided. Run ServiceNow reports as required or requested. Work with management to continuously improve the WiFi support process. Qualifications & Skills Required: Experience supporting Meraki devices in a remote environment. Prior Cisco WLAN experience. Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers Experience installing and troubleshooting WiFi networks. Strong customer relationship focus. Detail oriented with the ability to work independently and remotely. Excellent oral, written, and interpersonal communication. History of performing well under pressure. Detail oriented and well organized with the ability to multitask. Experience with the ServiceNow ticketing system. Education and Certifications Bachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. CISCO Certifications. -- Keywords: information technology Georgia Wisconsin |
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| Wed Nov 01 00:16:00 UTC 2023 |