| Google Contact Center Specialist || Atlanta, GA at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Shubham, USC Group [email protected] Reply to: [email protected] Position: Google Contact Center Specialist Location : Atlanta, GA Minimum Qualifications: Good knowledge of the Google Contact Center AI solution Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years) Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLP Excellent command over spoken, written and business communication skills Should have undergone Googles Cloud Fundamentals: Core Infrastructure Course Job Requirements: Can configure, setup, administer and customize the CCAI solution per custom requirements Experience in delivering complex AI (or) DA projects Experience coding using one or more languages such as Python, Scala, Java, Go, combined with DataStructures, algorithms and software design Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other) Knowledge of data flow and dialog flow in CCAI applications Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations Implementation of chat virtual agent Implementation of voice virtual agent Integrating agents with third-party applications, data sources, API, etc Deep knowledge of options for storing parameters and fulfilling user requests Knowledge of taking actions with fulfillment Testing and Logging Knowledge of how to draw insights from recordings Environment Management Identification and implementation of best practices for the design and deployment of virtual agents Identify key aspects, such as security and compliance in the context of contact centers Knowledge of methods of compliance with Federal Regulations Miscellaneous Requirements - Good to have: Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud Workflow based implementation and understanding of multiple business domains or processes Keywords: artificial intelligence golang Georgia |
| [email protected] View all |
| Wed Nov 01 18:45:00 UTC 2023 |